The growth of mobile devices, advances in technology and the rise of social media are impacting the way customers interact with organisations. This article examines how business process management can drive the way organisations respond to and interact with their customers using social media. Automated BPM can provide the tools for deeper and better customer engagement.
ADMIT details the decisions points that should be considered by any IT Architecture effort. While its format is similar to other Enterprise Architecture frameworks, its focus on characteristics and forces which affect the end result allow it to be used in conjunction with other formalized EA deign and evaluation methodologies.
Planning and budgeting large projects is often based on trying to predict how development will turn out. Stories are estimated by the development team, but the budget for the whole project is independent from those estimates. Especially for complex projects this leads most often to (unwanted) surprises. Insights from beyond budgeting can help to increase flexibility, and focus on business value.
Winston Bumpus introduces Cloud Service Brokers – agents providing guidance in selecting and using the most appropriate cloud service – and the CIMI model used to integrate cloud service providers. 2
David Josephsen recently published this book which contains best practices, lessons in operational theory focused on the usage of Nagios, and practical guidance for implementing Nagios. 2
Enterprises want to understand customer needs and deliver products that create value. How Yammer test their business customer hypotheses, and why they focus on the architecture of their products.
Web services offer distinct opportunities for real-time innovation, but requires new standards in the way APIs are secured and managed at the B2B enterprise gateway level.
The battle over security and performance is fought by security professionals and network administrators. These factions have to barter an uneasy truce for the organization to survive.
Zato is an open-source ESB and application server written in Python. It is designed to integrate systems in SOA and to build backend applications (i.e. API only). 1
Large organisations wishing to benefit from greater agility can establish a compelling roadmap building on existing pockets of best practice and overcoming various cultural and other obstacles. 2
Without a deployment story WinRT simply isn’t viable for LOB applications. Meanwhile WPF, like Silverlight and WinForms, has entered its twilight phase leaving developers with a hard choice. 18
Susan Atkinson and Gabrielle Benefield argue that the standard contract model for software development is contributing to the high rates of failure in IT projects and is in need of a total overhaul. 12