Don Reinertsen explains why the ideas of lean manufacturing, though perfect for the predictable work of manufacturing, are inadequate for product developers.
The question of where lean came from and how it has developed into a complete business system is addressed.
The most difficult part isn't delivery, but the discovery of products that are truly valuable to the people that use them. Jeff Patton explores applying Lean thinking to product discovery.
Hal defines and explains the 9 foundational Target Value Design practices that lean designers embrace to produce coherent work product without the usual shortcomings of the historical practice.
Taiichi Ohno discovered some counter-intuitive truths as he developed the Toyota System. Similar counter-intuitive truths wait to be discovered by leaders of service organisations.
Alan Shalloway presents two ways to look at Lean: 1) Lean as a thought process, a culture, a way for an organization to be, and 2)how to use Lean to solve problems.
Predictability in the face of variability comes from establishing a reliable workflow and coupling it with pull scheduling. It comes from creating an adaptive, learning system, not a planned system.