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Twilio's Cloud Architecture Principles

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While many high profile sites complained to be impacted by AWS issues, Twilio's APIs and services were not affected even though they heavily rely on AWS for growing and scaling their cloud telephony platform.  For Evan Cooke, Co-founder and CTO of Twilio, this shows both the amazing success of cloud services in enabling the current Internet ecosystem, and also the importance of solid distributed architectural design when building cloud services.

As we’ve grown and scaled Twilio on Amazon Web Services, we’ve followed a set of architectural design principles to minimize the impact of occasional, but inevitable issues in underlying infrastructure.
  • Unit-of-failure is a single host
By building simple services composed of a single host, rather then multiple dependent hosts, one can create replicated service instances that can survive host failures.
  • Short timeouts and quick retries
When failures happen, have software quickly identify those failures and retry requests.  By running multiple redundant copies of each service, one can use quick timeouts and retries to route around failed or unreachable services.
  • Idempotent service interfaces
If the API of a dependent service is idempotent, that means it is safe to retry failed requests.
  • Small stateless services
Separate business logic into small stateless services that can be organized in simple homogeneous pools.
  • Relax consistency requirements
When strict consistency is not required, create pools of replicated and redundant read data. 

In the light of the details of the outage, Evan also explained that Twilio uses EBS only for non-critical and non-latency sensitive tasks because it doesn’t satisfy the “unit-of-failure is a single host principle.”  If EBS  were to experience a problem, all dependent service could also experience failures. Instead, they have focused on utilizing the ephemeral disks present on each EC2 host for persistence.  If an ephemeral disk fails, that failure is scoped to that host.  Evan will publish a follow-on post describing how they are doing RAID0 striping across ephemeral disks to improve I/O performance.

This is in line with the principles and approach that SmugMug took, who also elected not to use EBS, as explained by Don McAskill.

Mike Kavis, CTO of M-Dot Network , explained that Amazon's IaaS has become a PaaS:

Amazon has numerous services that a developer can call that can take time consuming and human resource intensive tasks, and simplify and automate them in a simple call. Cloudwatch (monitoring and autoscaling) and (database administration) are just two of many services that come to mind. Once you start using these services you are essentially in a PaaS scenario where you are leveraging services that are proprietary to the vendor’s stack.

For him, this kind of dependencies and possible outages have to be factored in your architecture and business model as building a cloud-provider agnostic architecture is rarely practical without rebuilding these services yourself.

Clearly, a Disaster Recovery plan is not optional even in the Cloud, and Architecture is and will remain essential for building Cloud-based solutions, this is not new. Are Twilio's principles enough? How do you see Cloud Architecture evolving from here? more redundancies? home grown services? more architecture principles? How will this translate to PaaS-based solutions?

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