InfoQ Homepage Building Smarter Communications Using Artificial Intelligence

Building Smarter Communications Using Artificial Intelligence

Company: RingCentral

Wouldn’t it be useful to make communication content, in the form of audio, searchable for what is said in it, analyze it and extract actionable insights which help us quickly understand and easily navigate to critical moments within a conversation?

This technical paper walks through the necessary steps to build a Web app that can analyze call recordings and voicemail content to extract text and actionable insights. Learn how to automate the process of deriving meaning from vast quantities of content, which would be impossible with purely human involvement — but possible by using artificial intelligence and applied machine learning technology available on the market like IBM Watson, Google Cloud Platform or Haven OnDemand platform.


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