Início Apresentações AI-based Assistant for Business Process Outsourcing
AI-based Assistant for Business Process Outsourcing
30:12
Resumo
The BPO ASSISTANT distributes tickets to attendants, predict attendant performance and levels of proficiency, and provides a recommendation service to solve tickets faster. We describe a framework to build an assistant, detailing the data needed from tickets to train the AI models, and the necessary feedback system for monitoring the quality of predictions in production operation.
Minibiografia
Head Machine Learning engineer at Accenture in Brazil. Ph.D. Candidate in Signal Processing and Machine Learning at Center for Informatics of the Federal University of Pernambuco, in Brazil. Specialist in speech processing, and natural language processing using neural networks.
Sobre o Evento
A segunda edição do PAPIs.io aconteceu em São Paulo nos dias 19, 20 e 21 de Junho de 2018. O evento tem o intuito de apresentar casos reais de utilização de Machine Learning, e contou com mais de 20 palestras, em inglês, apresentando cases e ferramentas de empresas nacionais e internacionais.
17 ago 2018