The growth of mobile devices, advances in technology and the rise of social media are impacting the way customers interact with organisations. This article examines how business process management can drive the way organisations respond to and interact with their customers using social media. Automated BPM can provide the tools for deeper and better customer engagement.
Planning and budgeting large projects is often based on trying to predict how development will turn out. Stories are estimated by the development team, but the budget for the whole project is independent from those estimates. Especially for complex projects this leads most often to (unwanted) surprises. Insights from beyond budgeting can help to increase flexibility, and focus on business value.
The book agile project management for government gives cases of agile in Ggvernmental organizations. Brian Wernham describes agile leadership behaviors, based upon the agile manifesto, and give guidance for adapting agile in governmental organizations. InfoQ did an interview with Brian about his book on agile leadership and how to apply practices from Scrum and DSDM in governmental projects.
Commitment is a graphical business novel about managing project risks with “Real Options”, a way to improve decision making. InfoQ spoke with the authors about decisions, risks and technical debt. 1
Author, consultant, blogger and management guru Johanna Rothman has written a new book titled Hiring Geeks that Fit, in which she addresses the challenges and joys of employing technical people.
Capers Jones shows how you can measure productivity and quality, and looks at agile practices that have proved to be beneficial for teams. 1
Susan Atkinson and Gabrielle Benefield argue that the standard contract model for software development is contributing to the high rates of failure in IT projects and is in need of a total overhaul. 13
Mickey Mantle and Ron Lichty have written a book about managing and employing programmers. The book examines the characteristics of programmers and programming teams and discusses how to manage them.
Organizational change coach Jason Little talks about approaches for organizational change, culture, feedback and learning, and using the lean startup approach.
Large enterprises face challenges in innovation, budgeting, and transformation to agile. Principal analyst Michael Azoff explains Ovum’s view on creating an agile enterprise.
Resistance from management is recognized as a bottleneck in agile adoption. When will we reach the tipping point where organizations unshackle themselves from the limitations of command & control? 3
"Enterprise Software Delivery" is the latest book by Alan W. Brown, and is a must-read guide for anybody concerned with the development and delivery of software in a large organisation.