InfoQ Homepage Culture Content on InfoQ
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Training Your Managers to Support the Mental Health of Your Team
We still do not offer clear advice for our organizations and managers on the best ways to raise awareness of and manage mental health in the workplace, according to a recent review of the literature on mental health awareness training.
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DOES London: Team Topologies and Cognitive Load
At the DevOps Enterprise Summit in London this year, authors of the soon-to-be-published 'Team Topologies', a book that aims to offer a practical, adaptive model for organisational design, Matthew Skelton and Manuel Pais, took to the stage to share their thoughts with the audience.
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Discovering Culture through Artifacts: QCon London Q&A
Behavior and values are two critical components to organizational culture; values denote what the organization believes in, and behaviors are rooted in those values, argued Mike McGarr, engineering leader at Slack. At QCon London 2019 he spoke about improving your understanding of an organization’s culture, the key components of culture, and what to look for in order to learn about the culture.
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People Are More Complex Than Computers: Growing the Equal Experts' Team and Culture
Earlier this week, in QConLondon 2019, Mairead O’Connor from Equal Experts presented on the topic “People are more complex than computers”. In this talk, O'Connor presented on the way that Equal Experts managed to grow into a network of 1,500 people, with over 800 of them being consultants and the organisational and cultural challenges that come with creating this unique organisational structure.
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Building Services at Scale at Airbnb: QCon London Q&A
The re-architecture to SOA at Airbnb improved the performance of the services and site reliability. Faster build and deploy times led to increased developer productivity, and improving clarity and boundaries for ownership increased efficiency. Jessica Tai, a software engineer at Airbnb, presented Airbnb’s Great Migration: Building Services at Scale at QCon London 2019.
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Katherine Kirk on Dealing with Teamwork Hell
Dysfunction in teams can truly feel like being in hell, confined within an endless loop of unhappiness, and there are ways to approach the challenges through actively managing your own response to stressful situations, maintain your own integrity and ethical standards and diligently take small steps rather than trying to address every aspect of the situation at one time.
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Capital One Banks on Open Source to Scale Innovation
In 2012, Capital One was 100% Waterfall, had manual processes and out-sourced their commercial technology. In six years, the bank realized their DevOps transformation supported by their open source adoption. They established a rigorous open source strategy that enabled them to transform their technology and innovation DNA.
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Inner-Sourcing as Catalyst for DevOps Transformation at Verizon
Verizon successful scaled their DevOps execution at enterprise level by focusing on three key areas: migrating to the cloud, modernizing their technologies and transforming their culture. Verizon transformed into an inner-sourcing culture based on participation, empowerment, rapid prototyping and meritocracy.
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Engineering a Generation Z Culture
The next generation of engineers brings a new set of challenges and opportunities for recruitment, building teams, and retaining talent. Barbara McCarthy, director of engineering at Hubspot, spoke about engineering a generation Z culture at Women in Tech Dublin 2018.
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Boosting Team Inclusion at the Workplace Using Artificial Intelligence Technologies
Boosting Team Inclusion at the Workplace using Technologies establishes that active inclusion enables diverse teams to exceed their performance goals. Gartner suggests leveraging new artificial intelligence powered applications in three areas: sourcing inclusive-ready candidates, analyzing teams' interaction, and training team leaders.
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What Can We Learn from the Digital Natives Using Lean
Fabrice Bernhard, co-founder and CEO of Theodo UK, presented "what lean can learn from digital natives" at Lean Digital Summit 2018. Digital natives are familiar with the lean startup and agile practices. They go further by combining Agile with the Toyota Production System which enables them to experiment with ideas, spread innovations, and scale fast.
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Bringing the Humanity Back into Customer Support
Treat your support team well and they will treat your customers well. Support teams need to be trained and trusted, they deserve autonomy and ownership over their work. Bots shouldn’t be used in customer support to help people solve problems; people need to help people even if it’s more expensive than hiring robots.
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Designing Organisations with Purposeful Agile
In a purpose-centric agile implementation, stakeholders make a clear shared purpose come to reality through visible outcomes. It starts with awareness of the organisation’s installed culture, finding installed habits and beliefs that pull back and block change, and deciding what you want to do about that. The second step is to create the necessary time and space for true change to happen.
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Lessons from the UK Government's Digital Transformation Journey
Citizens can get the information and services they need more quickly because users' needs are considered in government service design, and suppliers can work with the government in modern agile ways: these are two benefits resulting from the UK Government's digital transformation. Having teams exposed directly to users motivates teams to make their products better.
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Perpetual Guardian Experiments with a Four Day Work Week
Earlier this year, Perpetual Guardian, a New Zealand company that manages trust, wills and estates, invited its two hundred and forty employees to join an eight-week experiment during which they would work four days a week and enjoy an extra leisure day, although getting the same amount of money.