The discussion on ITIL vs. DevOps is a common one. There are different views: ITIL and DevOps have different mindsets; ITIL and DevOps are compatible; they are different but both have their place in the IT department. Charles Betz, member of the Open Group IT4IT Forum, argues that their principles are at odds. ITIL is trapped in a phased workflow mindset. DevOps embraces lean product management.
Jan-Joost Bouwman and Mark Heistek, from ING Retail Banking Netherlands, presented at Devopsdays Amsterdam how a CMMI-ITIL organization transitioned to a more agile mindset. Somewhat unusually in this kind of sessions, ING presented quantitative evidence of the improvements, such as a marked increase in the number of changes deployed to production and a decrease of the risk value per change.
Alan Sharp-Paul, co-founder of ScriptRock, recently highlighted the need to intelligently integrate DevOps and ITIL (IT Infrastructure Library) within enterprises. He argues that forcing in DevOps where ITIL reigns is a risky proposition. The role of ITIL and its co-existence with DevOps has been commented on by Patrick Debois and other authors.