Jan-Joost Bouwman and Mark Heistek, from ING Retail Banking Netherlands, presented at Devopsdays Amsterdam how a CMMI-ITIL organization transitioned to a more agile mindset. Somewhat unusually in this kind of sessions, ING presented quantitative evidence of the improvements, such as a marked increase in the number of changes deployed to production and a decrease of the risk value per change.
Alan Sharp-Paul, co-founder of ScriptRock, recently highlighted the need to intelligently integrate DevOps and ITIL (IT Infrastructure Library) within enterprises. He argues that forcing in DevOps where ITIL reigns is a risky proposition. The role of ITIL and its co-existence with DevOps has been commented on by Patrick Debois and other authors.