Making a Difference: a Case Study of Change in the Public Sector
At Spark the Change 2015, Tracy Jelfs shared a case study of change in Children’s Services at Monmouthshire Council. Spark attracts the UK’s most innovative organisations, and this story impressed leaders from many different industries. It is a showcase of how radical change is possible even in difficult circumstances – from poor performance and low morale to a heavily regulated environment.
Danny Ackerman has over fifteen years of experience managing and delivering software with global technology companies and fast growing start-ups. He currently works as a program manager for a mobile technology company in San Francisco, where he's among fellow aficionados of smoked meat and bourbon.