Linda Rising on Customer Interaction Patterns
Linda Rising talks about patterns and interacting with customers, the need for a better interaction between developers and customers, how she arrived at these patterns, teaching others how to teach.
Linda Rising talks about patterns and interacting with customers, the need for a better interaction between developers and customers, how she arrived at these patterns, teaching others how to teach.

The 'Retrospective Prime Directive' is a practice used by many teams as part of their continuous improvement cycle. As outlined in Norm Kerth's book, it is intended to foster the deep learning that is the heart of a retrospective. This article is an enlightening conversation, captured by Linda Rising, between senior practitioners on the benefits and the challenges of using this practice.

Agile development is not about doing a set of practices, it's about a way of "being," it's about learning. How is this learning accomplished? By taking brief pauses after small experiments, even large problems can be solved. In a recent Harvard Business Review interview of Toyota's president, he observed, "...when 70 years of very small improvements accumulate, they become a revolution."

Some observers of historical trends have suggested that the Industrial Revolution could not have happened without coffee and tea. Control of working and waking is what the Industrial Age was all about. Is it time for a truly agile approach to how we work and live our lives? What are the real penalties we are paying for force fitting Industrial Age (plan-driven) living into agile development?

In this presentation filmed during QCon SF 2007, Linda Rising tried to approach agility from a different perspective, that of how we are wired to work and sleep, which turns out to be very similar to iterations. The conclusion was that we are not to do agile, but to rather be agile.

Linda Rising tells us about the effectiveness of placebos and the strength of our beliefs in medicine and how these same things might relate to software development. Is Agile software development just a placebo effect? Do we get better results because we expect and believe things will get better? Or is there something more to Agile?

In this interview filmed during Agile 2008, following the presentation "Who Do You Trust?", Linda Rising shows how prejudices can affect the relationships between team members. According to Linda, we all have a tendency to categorize others based on characteristics like race, religion, sex, but also based on more trivial characteristics, and many times we are not even aware we are doing it.

In this InfoQ interview, author and coach Linda Rising reflected on scientific research suggesting that we may be hardwired to work in small, collaborative teams. She also explained what led up to her popular Agile2006 talk "Are Agilists the Bonobos of the Software World?" which focused on their "make love not war" social rituals. The apes' rituals, that is.