With an increasingly global workforce, face-to-face meetings are becoming rarer these days. In their place, we more frequently conduct business with a very different experience using a teleconference line supported by desktop sharing tools. Tips and tricks effectively facilitating these interactions, an emerging and important skill, are covered in this article.
A 5-year old, Dallas-based company named Spur is gaining attention and kudos within Ruby on Rails circles. Earlier this week it announced a new release of its popular GPL'd IT support tool named SimpleTicket. Managing Partner Alexander Muse was kind enough to share the story of SimpleTicket with InfoQ.