John Allspaw discusses pitfalls to be avoided while troubleshooting failed systems, comparing web operations at scale with practices in aviation and nuclear power industries.
John Allspaw has worked in systems operations for over fourteen years in biotech, government and online media. He built the backing infrastructures at Salon, InfoWorld, Friendster, and Flickr. He is now VP of Tech Operations at Etsy, and is the author of The Art of Capacity Planning published by O'Reilly.
Software is changing the world; QCon aims to empower software development by facilitating the spread of knowledge and innovation in the enterprise software development community; to achieve this, QCon is organized as a practitioner-driven conference designed for people influencing innovation in their teams: team leads, architects, project managers, engineering directors.