Beauty Is in the Eye of the Beholder
Alex Papadimoulis discusses ugly code, where it comes from, how to avoid it, and how to get rid of it.
Presentation
The content has been bookmarked!
There was an error bookmarking this content! Please retry.
Recorded at:
Re-thinking Lean Service
Presented by
John Seddon
on
Jan 03, 2010
Length 00:56:33
How would you like to view the presentation?
In case you are having issues watching this video, please follow these simple steps to help us investigate the issue:
1. Right click on the video player and select Copy log
2. Paste the copied information in an email to video-issue@infoq.com (clicking this link will fill in the default details in most email clients).
Note: in case your email client hasn't automatically picked up the email subject, please include in your email the URL of the video too.
3. Done.
We will investigate the issue and get back to you as soon as possible. Thanks for helping us improve our site!
1. Right click on the video player and select Copy log
2. Paste the copied information in an email to video-issue@infoq.com (clicking this link will fill in the default details in most email clients).
Note: in case your email client hasn't automatically picked up the email subject, please include in your email the URL of the video too.
3. Done.
We will investigate the issue and get back to you as soon as possible. Thanks for helping us improve our site!
Summary
Taiichi Ohno discovered some counter-intuitive truths as he developed the Toyota System. Similar counter-intuitive truths wait to be discovered by leaders of service organisations. When they are understood and applied, service organisations' performance is transformed to levels that, to the current mind-set, would be considered unachievable.
Bio
John Seddon is an occupational psychologist, researcher and leading authority on change in organisations, making significant contributions to the role of human factors in quality. Author of the best-selling I Want you to Cheat: The unreasonable guide to service and quality in organisations, John is an outspoken critic of ISO 9000. John has a reputation for being controversial, but informed.
About the conference
The Lean and Kanban 2009 event was created to drive further progress in software development by providing a unique opportunity to share best practices and innovation within the growing community of software engineers, managers, and executives adopting Lean and Kanban systems. It provides a unique opportunity to meet with and learn directly from industry luminaries and practitioners from around the world.
Taiichi Ohno discovered some counter-intuitive truths as he developed the Toyota System. Similar counter-intuitive truths wait to be discovered by leaders of service organisations. When they are understood and applied, service organisations' performance is transformed to levels that, to the current mind-set, would be considered unachievable.
Bio
John Seddon is an occupational psychologist, researcher and leading authority on change in organisations, making significant contributions to the role of human factors in quality. Author of the best-selling I Want you to Cheat: The unreasonable guide to service and quality in organisations, John is an outspoken critic of ISO 9000. John has a reputation for being controversial, but informed.
About the conference
The Lean and Kanban 2009 event was created to drive further progress in software development by providing a unique opportunity to share best practices and innovation within the growing community of software engineers, managers, and executives adopting Lean and Kanban systems. It provides a unique opportunity to meet with and learn directly from industry luminaries and practitioners from around the world.
RelatedVendorContent
18 agile and lean practices for effective software development governance
Agility at scale, become as agile as you can be
A practical guide to choosing the right agile tools
agility@scale eKit: 10 Principles, Scaling Model, Metrics, Collaboration
Related Sponsor
In today’s hyper-competitive world, later may be too late to adopt Agile development and this Roadmap for Success will help you get started. Download "Agile Development: A Manager's Roadmap for Success" now!
- This article is part of a featured topic series on Agile Techniques and also Agile
- See more Agile Techniques content at: http://www.infoq.com/agile_techniques
- See more Agile content at: http://www.infoq.com/agile
- Other recent content items in this topic
Very interesting presentation
by
Bogdan Nedelcu
Posted
Re: Very interesting presentation
by
hans baggesen
Posted
Re: Very interesting presentation
by
Vladimir Hirner
Posted
Abstract
by
Vincent Murphy
Posted
-
John makes some interesting key points in this controversial presentation. Makes me doubt some of my beliefs. Very good material. Thanks !
-
Horrible sound quality
-
That's right unfortunately :(. Is there not written version of this presentation?
-
The conference schedule.
Lean arrived in service organisations at a time when industrialisation (call centres and back-offices managed as production systems) was the rage. Taking some misguided ideas from manufacturing, lean interventions shared many false assumptions with the status quo. In short, 'lean' in service took the wrong path.
4 comments
Watch Thread Reply