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Summary
A flow system requires focus on reliable handoffs and system throughput, not on utilization. It requires creative people who vigilantly address problems and improve the workflow. It requires a leadership team that understands "Results are Not the Point" - the real point is to create a system and grow people who are capable of delivering excellent results over the long term.

Bio
Mary Poppendieck wrote the award-winning book Lean Software Development to explain how the lean principles from manufacturing could be applied to software development. Later Mary lectured with her husband Tom and co-wrote a second book, Implementing Lean Software Development.

About the conference
The Lean and Kanban 2009 event was created to drive further progress in software development by providing a unique opportunity to share best practices and innovation within the growing community of software engineers, managers, and executives adopting Lean and Kanban systems. It provides a unique opportunity to meet with and learn directly from industry luminaries and practitioners from around the world.