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Culture & Methods Follow 849 Followers

Building Human Interfaces With Artificial Intelligence

by Ben Linders Follow 29 Followers on  Nov 20, 2018

AI helps us to build human interfaces based on speaking and writing, instead of using a keyboard or mouse; it allows humans to stay human. The biggest challenges are finding ways to tell systems what answers are unsatisfactory to help them learn, be transparent in what data is recorded and retained, and ensure that diversity and inclusion is part of our training data to prevent bias in AI systems.

Culture & Methods Follow 849 Followers

Think of Software as a Force for Good, Using Teal and Agile

by Ben Linders Follow 29 Followers on  Nov 15, 2018

A teal organisation set its horizon by defining its higher purpose and describing why it exists. Individuals join the company because of the value it creates for the world, and work freely towards a specific purpose. A teal and agile company has a culture of complete openness, transparency and mutual trust; everyone should feel safe and encouraged to share ideas, and make mistakes, without fear.

Culture & Methods Follow 849 Followers

Bringing the Humanity Back into Customer Support

by Ben Linders Follow 29 Followers on  Nov 08, 2018

Treat your support team well and they will treat your customers well. Support teams need to be trained and trusted, they deserve autonomy and ownership over their work. Bots shouldn’t be used in customer support to help people solve problems; people need to help people even if it’s more expensive than hiring robots.

Culture & Methods Follow 849 Followers

Build Agility with Design Sprints

by Ben Linders Follow 29 Followers on  Nov 02, 2018

Design sprints can be a powerful vehicle for challenging traditional ways-of-working that that hamstring business agility. Teams can solve challenging business and customer problems in incredibly creative, exciting and valuable ways, and as a group they are collectively more willing to kill bad ideas early.

Culture & Methods Follow 849 Followers

Enabling Individual Growth for Business Value at Tangible

by Ben Linders Follow 29 Followers on  Nov 01, 2018

When a company starts to grow, working together is not enough for new people to learn the culture. For competence growth and for developing their culture, Tangible organizes workshops, internal days of knowledge exchange, hosted events and training, and evening activities, and assigns mentors for new people. This helps them to align individual values and intentions with the corporate vision.

Culture & Methods Follow 849 Followers

Wave 2 Agile: Living the Agile Mindset

by Ben Linders Follow 29 Followers on  Oct 30, 2018 2

Living the agile mindset means actually doing it, not just talking about it. Living agile is only accessible to those who say yes to personal growth in a big way. If you want different behaviours in your organization, change your own behaviour. This is what Michael K Sahota is calling "Wave 2 of Agile", and invites everyone to join.

Culture & Methods Follow 849 Followers

Organizational Refactoring at Mango

by Ben Linders Follow 29 Followers on  Oct 25, 2018

To increase agility, companies can descale themselves into value centers in charge of a business strategic initiative, with end-to-end responsibility and with full access to the information regarding customer needs. You need to create spaces where people can cross-collaborate and learn, using for instance self-organized improvement circles, Communities of Practice or an internal Open Source model.

Culture & Methods Follow 849 Followers

Designing Organisations with Purposeful Agile

by Ben Linders Follow 29 Followers on  Oct 18, 2018

In a purpose-centric agile implementation, stakeholders make a clear shared purpose come to reality through visible outcomes. It starts with awareness of the organisation’s installed culture, finding installed habits and beliefs that pull back and block change, and deciding what you want to do about that. The second step is to create the necessary time and space for true change to happen.

Culture & Methods Follow 849 Followers

Recognitions of 2018 World Agility Announced

by Ben Linders Follow 29 Followers on  Oct 11, 2018 1

The 2018 world agility recognitions have been announced by the World Agility Forum. Next to regional recognitions for companies in Europe, Africa, and America, there are also recognitions for creativity agility, agile in defense, team agility, personal agility, and lifetime agility.

Culture & Methods Follow 849 Followers

How Continuous Delivery Impacts Testing

by Ben Linders Follow 29 Followers on  Oct 04, 2018

With continuous delivery we need to focus on quality as we write the code. Not every team will have testers, but if there are testers then they will work closely with developers, writing code to automate the small number of tests that cannot be covered by unit tests while helping developers creating unit tests.

Culture & Methods Follow 849 Followers

Lessons from the UK Government's Digital Transformation Journey

by Ben Linders Follow 29 Followers on  Sep 27, 2018

Citizens can get the information and services they need more quickly because users' needs are considered in government service design, and suppliers can work with the government in modern agile ways: these are two benefits resulting from the UK Government's digital transformation. Having teams exposed directly to users motivates teams to make their products better.

Culture & Methods Follow 849 Followers

Creating a Multi-Team Test Automation Solution

by Ben Linders Follow 29 Followers on  Sep 22, 2018

A solid test framework with automated tests can increase the confidence to release. Cross-team pairing on the framework made it possible for a team to build quality in from the start; it also brought the teams together and upskilled the testers in test automation.

Culture & Methods Follow 849 Followers

Atlassian Announces Solutions for Incident Management

by Ben Linders Follow 29 Followers on  Sep 20, 2018

Atlassian announced on September 4 that they have launched a new product called Jira Ops and that they will acquire OpsGenie. Organizations can use Jira Ops for resolving incidents and doing post-mortems to learn from them. OpsGenie adds prompt and reliable alerting to Jira Ops.

Culture & Methods Follow 849 Followers

Compliance in an Agile World

by Ben Linders Follow 29 Followers on  Sep 14, 2018

Compliance is about making sure that you are doing the right thing and being able to prove it. With agile and frequent deliveries, you need to build compliance into the process of delivery. Making compliance obligation part of the thing that DevOps teams own increases the likelihood of success.

Culture & Methods Follow 849 Followers

Strategic Partnership Announced Between Atlassian and Slack: HipChat to Be Discontinued

by Ben Linders Follow 29 Followers on  Sep 13, 2018

Atlassian announced that they are entering into a strategic partnership with Slack on July 26, 2018, and will no longer offer their own real-time communications products Hipchat Cloud, Hipchat Data Center, Hipchat Server, and Stride. The partnership enables them to extend existing integrations between their tools and co-build new ones.

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