InfoQ Homepage Agile Conferences Content on InfoQ
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Bringing the Humanity Back into Customer Support
Treat your support team well and they will treat your customers well. Support teams need to be trained and trusted, they deserve autonomy and ownership over their work. Bots shouldn’t be used in customer support to help people solve problems; people need to help people even if it’s more expensive than hiring robots.
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Build Agility with Design Sprints
Design sprints can be a powerful vehicle for challenging traditional ways-of-working that that hamstring business agility. Teams can solve challenging business and customer problems in incredibly creative, exciting and valuable ways, and as a group they are collectively more willing to kill bad ideas early.
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Enabling Individual Growth for Business Value at Tangible
When a company starts to grow, working together is not enough for new people to learn the culture. For competence growth and for developing their culture, Tangible organizes workshops, internal days of knowledge exchange, hosted events and training, and evening activities, and assigns mentors for new people. This helps them to align individual values and intentions with the corporate vision.
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Wave 2 Agile: Living the Agile Mindset
Living the agile mindset means actually doing it, not just talking about it. Living agile is only accessible to those who say yes to personal growth in a big way. If you want different behaviours in your organization, change your own behaviour. This is what Michael K Sahota is calling "Wave 2 of Agile", and invites everyone to join.
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Organizational Refactoring at Mango
To increase agility, companies can descale themselves into value centers in charge of a business strategic initiative, with end-to-end responsibility and with full access to the information regarding customer needs. You need to create spaces where people can cross-collaborate and learn, using for instance self-organized improvement circles, Communities of Practice or an internal Open Source model.
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Designing Organisations with Purposeful Agile
In a purpose-centric agile implementation, stakeholders make a clear shared purpose come to reality through visible outcomes. It starts with awareness of the organisation’s installed culture, finding installed habits and beliefs that pull back and block change, and deciding what you want to do about that. The second step is to create the necessary time and space for true change to happen.
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Recognitions of 2018 World Agility Announced
The 2018 world agility recognitions have been announced by the World Agility Forum. Next to regional recognitions for companies in Europe, Africa, and America, there are also recognitions for creativity agility, agile in defense, team agility, personal agility, and lifetime agility.
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How Continuous Delivery Impacts Testing
With continuous delivery we need to focus on quality as we write the code. Not every team will have testers, but if there are testers then they will work closely with developers, writing code to automate the small number of tests that cannot be covered by unit tests while helping developers creating unit tests.
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Lessons from the UK Government's Digital Transformation Journey
Citizens can get the information and services they need more quickly because users' needs are considered in government service design, and suppliers can work with the government in modern agile ways: these are two benefits resulting from the UK Government's digital transformation. Having teams exposed directly to users motivates teams to make their products better.
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Creating a Multi-Team Test Automation Solution
A solid test framework with automated tests can increase the confidence to release. Cross-team pairing on the framework made it possible for a team to build quality in from the start; it also brought the teams together and upskilled the testers in test automation.
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Atlassian Announces Solutions for Incident Management
Atlassian announced on September 4 that they have launched a new product called Jira Ops and that they will acquire OpsGenie. Organizations can use Jira Ops for resolving incidents and doing post-mortems to learn from them. OpsGenie adds prompt and reliable alerting to Jira Ops.
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Compliance in an Agile World
Compliance is about making sure that you are doing the right thing and being able to prove it. With agile and frequent deliveries, you need to build compliance into the process of delivery. Making compliance obligation part of the thing that DevOps teams own increases the likelihood of success.
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Strategic Partnership Announced Between Atlassian and Slack: HipChat to Be Discontinued
Atlassian announced that they are entering into a strategic partnership with Slack on July 26, 2018, and will no longer offer their own real-time communications products Hipchat Cloud, Hipchat Data Center, Hipchat Server, and Stride. The partnership enables them to extend existing integrations between their tools and co-build new ones.
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Leading within: Evolving into Agility
Adaptive organizations rely on horizontal leadership where awareness is a fundamental quality for leadership. When we are able to really listen with curiosity, empathy and courage, then our listening changes our perceptions, our relationships, and therefore, our environment.
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How to Work Effectively with Agile in a Remote Team: Trust, Accountability and Communication
In a session titled Being Agile in a Remote Team at the recent Agile2018 conference, Shane Hastie and Shannon Ewan addressed the topic of distributed agile teams and what makes them work. They discussed qualities of high performing teams, myths of remote teams and strategies to make remote teams work while sharing their story of how they work at ICAgile (a fully remote team and organization).