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  • Q&A on the Book Applied Empathy: The New Language of Leadership

    The book Applied Empathy by Michael Ventura explores how understanding people and learning about their perspectives can help us to lead with empathy. Questions are more important than answers; as leaders we should look for ways to connect with our customers and employees, and listen more and talk less.

  • Q&A on Achieving Impact through Engagement

    The book achieving impact through engagement by Si Alhir and and Peter L. Simon explores two models on employee and customer engagement: The Ownership Pyramid (TOP) and Artful Agility or Actions-Intentions-Results (AIR). Together these models can be used to achieve impact in organizations based on increasing engagement.

  • Voys Learns to Play the Holacracy Game

    Holacracy removes power from a management hierarchy and distributes it across teams that have a clear set of roles, responsibilities, and expectations. This new organizational system with no managers or titles is often misunderstood. Learn about holacracy from the Dutch telecom company Voys who implemented this new way of running organizations.

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