Ocado Uses TensorFlow and Google Cloud Platform for Novel Customer Service Approach

by Dylan Raithel on  Oct 23, 2016

Ocado Technology uses TensorFlow to categorize customer emails for automated support queue categorization and prioritization for the goals of quick response time and avoiding impersonal support bots often used with large customer volumes and finite support resources.

DeepMind Unveils WaveNet - A Deep Neural Network for Speech and Audio Synthesis

by Dylan Raithel on  Sep 19, 2016

DeepMind's WaveNet synthesizes speech and musical audio using parametric text-to-speech (TTS). DeepMind claims to have outperformed some of the leading TTS systems when rated subjectively by a group of test participants in a blind study.

Google Launches Cloud Natural Language API

by Margot Krouwer on  Aug 29, 2016

Google released their beta Cloud Natural Language API on July 20, joining the movement to make advances in natural language processing (NLP) from the small world of cutting-edge research and to the hands of everyday data scientists and software engineers. Google’s NLP API lets users take advantage of three core NLP features:

Blog Sentiment Analysis Using NoSQL Techniques

by Srini Penchikala on  Dec 28, 2011 1

Corporations are increasingly using social media to learn more about what their customers are saying about their products. This presents unique challenges as unstructured content needs analytic techniques to interpret the sentiment embodied in the blog posts. InfoQ caught up with Subramanian Kartik to learn more about the blog sentiment analysis project his team worked on.

General Feedback
Marketing and all content copyright © 2006-2016 C4Media Inc. hosted at Contegix, the best ISP we've ever worked with.
Privacy policy

We notice you're using an ad blocker

We understand why you use ad blockers. However to keep InfoQ free we need your support. InfoQ will not provide your data to third parties without individual opt-in consent. We only work with advertisers relevant to our readers. Please consider whitelisting us.