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Q&A with the Developers of Obie: A Chatbot for Company Knowledge

by Roland Meertens on  Jun 26, 2017

Recently Tasytt launched Obie: a Slack chatbot for company knowledge. Teams can ask "what", "how", or "where" questions. Obie either finds the answer in one of your documents, or will ask you to provide him with the answer so he can give it next time someone asks the same question. InfoQ reached out to founder and CEO Chris Buttenham to ask him about Obie.

Microsoft Releases Dialogue Dataset to Make Chatbots Smarter

by Roland Meertens on  Apr 25, 2017

Maluuba, a Microsoft company working towards general artificial intelligence, recently released a new open dialogue dataset based on booking a vacation. With this dataset, they help researchers and developers make their chatbots smarter.

Mathieu Ripert on Instacart's Machine Learning Optimizations

by Alexandre Rodrigues on  Jan 05, 2017

Instacart is an online delivery service for groceries under one hour. Customers order the items on the website or using the mobile app, and a group of Instacart’s shoppers go to local stores, purchase the items and deliver them to the customer. InfoQ interviewed Mathieu Ripert, data scientist at Instacart, to find out how machine learning is leveraged to guarantee a better customer experience.

Amazon Adds Finer Granularity of Control to Their Voice Recognition API

by Margot Krouwer on  Dec 04, 2016

Amazon’s Alexa Voice Service API, the NLP (natural language processing) API that powers Amazon Echo, has a new update that allows for developers to use Alexa to turn any device into a “smart” device through the use of the API’s voice recognition features.

Ocado Uses TensorFlow and Google Cloud Platform for Novel Customer Service Approach

by Dylan Raithel on  Oct 23, 2016

Ocado Technology uses TensorFlow to categorize customer emails for automated support queue categorization and prioritization for the goals of quick response time and avoiding impersonal support bots often used with large customer volumes and finite support resources.

DeepMind Unveils WaveNet - A Deep Neural Network for Speech and Audio Synthesis

by Dylan Raithel on  Sep 19, 2016

DeepMind's WaveNet synthesizes speech and musical audio using parametric text-to-speech (TTS). DeepMind claims to have outperformed some of the leading TTS systems when rated subjectively by a group of test participants in a blind study.

Google Launches Cloud Natural Language API

by Margot Krouwer on  Aug 29, 2016

Google released their beta Cloud Natural Language API on July 20, joining the movement to make advances in natural language processing (NLP) from the small world of cutting-edge research and to the hands of everyday data scientists and software engineers. Google’s NLP API lets users take advantage of three core NLP features:

Blog Sentiment Analysis Using NoSQL Techniques

by Srini Penchikala on  Dec 28, 2011 1

Corporations are increasingly using social media to learn more about what their customers are saying about their products. This presents unique challenges as unstructured content needs analytic techniques to interpret the sentiment embodied in the blog posts. InfoQ caught up with Subramanian Kartik to learn more about the blog sentiment analysis project his team worked on.

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