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Salesforce Brings Cognitive to CRM, Launches 3 New Services

by Kent Weare Follow 7 Followers on  Jul 08, 2017

In a recent blog post, Salesforce announced the addition of three cognitive services to its Einstein artificial intelligence (AI) platform. The three new services enable detecting sentiment, intent and object detection. Salesforce customers can then use these services to automate insight and use predictive modelling within their CRM apps.

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Blog Sentiment Analysis Using NoSQL Techniques

by Srini Penchikala Follow 17 Followers on  Dec 28, 2011 1

Corporations are increasingly using social media to learn more about what their customers are saying about their products. This presents unique challenges as unstructured content needs analytic techniques to interpret the sentiment embodied in the blog posts. InfoQ caught up with Subramanian Kartik to learn more about the blog sentiment analysis project his team worked on.

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