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Empathy is a Technical Skill
Empathy, like software, is a deeply technical topic that can challenge you in the best way while making your life richer and more rewarding. This article explores how an empathy-focused approach to software development can help pay down technical debt, increase automated test coverage, build trust among team members, and contribute to the overall health of a software system.
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2019 State of Testing Report
The State of Testing 2019 report provides insights into the adoption of test techniques, practices, and test automation, and the challenges that testers are facing. It shares results from this year’s testing survey.
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Q&A on the Book Gamification for Business
The book Gamification for Business by Sune Gudiksen and Jake Inlove explores the usage of games for effectively tackling business challenges and improving organizational performance. It provides results from research on gamification, case studies of game-based solutions, and the benefits that serious games and design thinking can bring.
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Q&A on the Book Virtual Leadership
The book Virtual Leadership: Practical Strategies for Getting the Best out of Virtual Work and Virtual Teams by Penny Pullan provides suggestions and practices for people working in or with virtual teams. It discusses leadership styles suitable for virtual or remote teams and explores what can be done to improve collaboration and communication, and engage remote participants.
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Q&A on the Book Empathy at Work
The book Empathy at Work by Sharon Steed explores the role empathy plays in team communication and interaction, and provides tools to help people become better empaths in difficult situations. It describes the steps we can take in order to show empathy daily and contribute to a healthy, collaborative, positive work culture.
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Q&A on the Book Internal Tech Conferences
The book Internal Tech Conferences by Victoria Morgan-Smith and Matthew Skelton is a practical guide on how to prepare, organise, and follow-up on internal tech conferences. It shows how to run internal events that enable sharing and learning across teams and departments, and explores the benefits that such events can bring.
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Q&A on the Book Mastering Collaboration
The book Mastering Collaboration by Gretchen Anderson provides techniques and exercises that can be used to improve collaboration in teams and between teams and their environment. It explores topics like enlisting people, teamworking, trust, and respect, generating ideas collectively, decision making, and transparent communication.
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Cultivating a Learning Organisation
This article explores how creating an internal culture of experimentation and learning enabled a company to keep pace with the rapid iterations in tech that have become the regular way we do business. It shows that psychological safety is a key component of the learning organisation; employees need to be able to experiment and learn from any outcome - without fear that failure will be punished.
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Architecture with 800 of My Closest Friends: The Evolution of Comcast’s Architecture Guild
Comcast has cultivated an Architecture Guild, with the goal of "threading the needle" between obtaining advantageous critical mass around certain common technologies without undermining individual teams' agency. The Architecture Guild is a grassroots framework that has been used to cut across organizational boundaries to identify solid, workable, default recommendations.
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A Simple Mindset Shift Turns Ineffective Teams into Productive Organizations
To help teams become more effective: #1 Develop and Use a Coaching Mindset #2 Respect Your Team As Experts #3 Allow People Doing The Work To Make The Decisions. To make rapid progress on developing a coaching mindset, learn about the Path to Coaching Program which has five modules: professional coaching, systems coaching, scaling, sustainability, and coaching leaders.
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Q&A on the Book Can You Hear Me? - How to Connect with People in a Virtual World
The book Can You Hear Me? - How To Connect with People in a Virtual World by Nick Morgan explores the challenges that virtual communication poses upon us, and provides solutions and practical tips for connecting and communicating virtually with each other.
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Crafting a Resilient Culture: Or, How to Survive an Accidental Mid-Day Production Incident
While working at Etsy, Ryn Daniels accidentally upgraded Apache on every single server that was running it, which caused a production incident. Explore lessons learned in this article, including that although automation and orchestration can be great, you should make sure you understand what’s happening under the hood and what to do if your automation goes awry.