InfoQ Homepage Culture & Methods Content on InfoQ
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Adaptive Frontline Incident Response: Human-Centered Incident Management
The third article in a series on how software companies adapted and continue to adapt to enhance their resilience zeros in on the sources that comprise most of your company’s adaptive resources: your frontline responders. In this article, we draw on our experiences as incident commanders with Twilio to share our reflections on what it means to cultivate resilient people.
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Cynefin Applied: Adapting to Changing Contexts
The book Cynefin: Weaving Sense-Making into the Fabric of our World by Dave Snowden describes the Cynefin framework and explores how it has developed over the years. It also provides stories where people who have applied Cynefin share their experiences.
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Breaking the Taboo – What I Learned from Talking about Mental Health in the Workplace
Mental illness is a topic that does not get discussed openly very often. Many people concerned hide their own history for fear of being stigmatized, especially in the workplace. This is a story about how speaking openly about mental illness, even with your boss and co-workers, can help yourself and others. The author shares with you what she has learned from breaking the taboo.
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Learning from Incidents
Jessica DeVita (Netflix) and Nick Stenning (Microsoft) have been working on improving how software teams learn from incidents in production. In this article, they share some of what they’ve learned from the research community in this area, and offer some advice on the practical application of this work.
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Five Reasons You Shouldn't Reproduce Issues in Remote Environments
Bugs are an unavoidable part of software development and also one of the biggest time sinks developers face when building software. One way we waste time when working on bugs is trying to reproduce issues in remote test environments. There are some circumstances where this is a wise approach and some where it is a waste. Knowing the difference is an important skill.
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The Kollected Kode Vicious Review and Author Q&A
Addison Wesley Professional The Kollected Kode Vicious by George V. Neville-Neil aims to provide thoughtful and pragmatic insight into programming to both experienced and younger software professionals on a variety of different topics related to programming. InfoQ has taken the chance to speak with author Neville-Neil about his book.
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Training from the Back of the Room and Systems Thinking in Kanban Workshops: Q&A with Justyna Pindel
In the book Kanban Compass, Justyna Pindel shares her experiences from applying training from the back of the room and systems thinking in her Kanban workshops. She adapted her training approach by connecting with attendees and providing them suitable exercises to maximize learning opportunities.
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How Teams Can Overcome the Security Challenges of Agile Web App Development
Is the rapid pace of continuous rollouts making it too easy for your organization to cut corners when it comes to ensuring product source code is secure? You may need to reorient your team culture to adopt agile-friendly security processes. True collaboration between security and dev teams is the key to avoiding product vulnerabilities without compromising on your sprint cadence.
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Shifting Modes: Creating a Program to Support Sustained Resilience
The second article in a series on how software companies adapted and continue to adapt to enhance their resilience explores how organizations can shift to a Learn & Adapt safety mode and compares the traits of an organization that is well poised for successfully persisting this mode shift. This shift will not only make them safer but will also give them a competitive advantage.
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Q&A on the Book The Rise of the Agile Leader
The book The Rise of the Agile Leader by Chuck Mollor is a blueprint for leaders navigating change in the pursuit of success. Mollor shares his story of self-awareness, self-acceptance, and self-development, while demonstrating a leadership paradigm, a roadmap of what makes a great leader, and what organizations can do to develop great leaders.
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Q&A on the Book Responsive Agile Coaching
Niall McShane has written the book Responsive Agile Coaching, aimed at people who are coaching individuals, teams and organisations in new ways of working to help guide others in adapting to changing circumstances and responding to new demands. He presents a model for coaching based on knowing when to tell clients the answer versus when to guide them to find the answer for themselves.
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Meeting the Challenges of Disrupted Operations: Sustained Adaptability for Organizational Resilience
The first article in a series on how software companies adapted and continue to adapt to enhance their resilience starts by laying a foundation for thinking about organizational resilience. It looks at what organizations can do structurally during surprising and disruptive events to establish conditions that help engineering teams adapt in practice and in real time as disruptive events occur.