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  • Exploring Costs of Coordination During Outages - QCon London Q&A

    Coordinating different skills, knowledge and experience is necessary for coping with complex, time-pressured events, but it incurs costs. Well-designed coordination is smooth and can be trained for. Learning how to take initiative, being observable to your counterparts and engaging in reciprocity are examples of strategies engineers can use to lower costs of coordination during outages.

  • 5 IT Operations Cost Traps and How to Avoid Them

    Decisions during the initial development or integration phase for new solutions impact future operations and maintenance costs heavily, no matter whether your organisation follows an DevOps, #noprojects, or project vs. operations philosophy. Explore cost pitfalls related to wrong funding expectations or tensions between stakeholders - and why you waste money without a simplistic cost model.

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