BT

Pooja Brown on Building Great Engineering Cultures

| Podcast with Pooja Brown Follow 0 Followers by Shane Hastie Follow 25 Followers on Jun 25, 2018 |

In this podcast Shane Hastie, Lead Editor for Culture & Methods, spoke with Pooja Brown, VP of Engineering at Docusign about building great engineering culture.

Key Takeaways

  • Great culture comes when people are aligned with the organisation’s mission
  • There are ways to bring the voice of the customer to the ears of the team and doing so creates empathy and results in better products
  • Transparency and openness around what matters to the company helps ensure people align with those goals
  • Every engineer is responsible for ensuring that the code they write is reliable, available and secure
  • Fairness and transparency are key to great culture
  • Being a people manager requires technical knowledge for credibility but is not about providing technical leadership; many people confuse the two

Sponsored by

Ocado Technology: This podcast is brought to you by Ocado Technology, a division of the Ocado Group. Ocado Technology builds the software and systems powering Ocado.com, the world's largest online-only grocery retailer. We’ve been disrupting the grocery industry for over fifteen years using the cloud, robotics, AI, and IoT. Find out more and check out career opportunities here.

  • 0:40 Introductions
  • 1:32 Why digital signature technology matters
  • 2:42 To have a great culture you need to be a part of the mission statement
  • 3:32 The importance of truly being customer focused
  • 3:48 An example of how Docusign are focusing on real customer experiences
  • 4:46 How to open channels to enable engineers to really hear the voice of the customer
  • 5:12 The “three-in-a-box” model that Docusign uses to ensure teams hear directly from their customers in order to build empathy and understanding
  • 5:42 Ways in which Docusign ensures that the engineering teams hear from their customers
  • 6:08 The closer you can get the person writing the code to the real customer problem the faster and more effectively the problem will be addressed
  • 6:32 The importance of transparency around what matters to the company
  • 6:57 Every engineer is responsible for ensuring that the code they write is reliable, available and secure
  • 7:59 The value of providing a framework for career growth in an organisation
  • 8:27 It’s important to build a fair culture where people understand why decisions are made, even if they don’t agree with them they can see how a decision was made
  • 8:36 Make sure that people understand the expectations for each role and each level in the role across the whole organisation
  • 8:52 This transparency, including salary transparency, removes fear from within and between teams
  • 9:27 How Docusign give everyone a Global Impact Day in which people volunteer their time at the company’s expense for causes that matter to them
  • 9:40 Pooja and some of her team going to the Glide Memorial Church to help out in a soup kitchen
  • 10:48 Being clear about career progression structures that doesn’t confuse management and technical leadership
  • 11:00 Being a people manager is a hard role to be successful at in a software company
  • 11:12 Being a people manager requires technical knowledge for credibility but is not about providing technical leadership; many people confuse the two
  • 12:25 The way Docusign supports people who move into a people management role
  • 12:48 The best way to build technical leadership is through an apprentice model
  • 13:03 Ways that Docusign provides guidance and support for people building their technical competencies
  • 14:05 The experience of the Docusign team at QCon
  • 16:03 The number of women leaders on the Docusign team
  • 16:15 Approaches to actively promote and help build women’s careers
  • 16:31 Writing job descriptions so they are truly gender neutral

Mentioned:

 

About QCon

QCon is a practitioner-driven conference designed for technical team leads, architects, and project managers who influence software innovation in their teams. QCon takes place 7 times per year in London, New York, San Francisco, Sao Paolo, Beijing & Shanghai. QCon San Francisco is at its 12th Edition and will take place Nov 5-9, 2018. 140+ expert practitioner speakers, 1300+ attendees and 18 tracks will cover topics driving the evolution of software development today. Visit to qconsf.com get more details.

More about our podcasts

You can keep up to date with the podcasts via our RSS Feed, and they are available via SoundCloud and iTunes.  From this page you also have access to our recorded show notes.  They all have clickable links that will take you directly to that part of the audio.

Previous podcasts

Rate this Article

Adoption Stage
Style

Hello stranger!

You need to Register an InfoQ account or or login to post comments. But there's so much more behind being registered.

Get the most out of the InfoQ experience.

Tell us what you think

Allowed html: a,b,br,blockquote,i,li,pre,u,ul,p

Email me replies to any of my messages in this thread
Community comments

Allowed html: a,b,br,blockquote,i,li,pre,u,ul,p

Email me replies to any of my messages in this thread

Allowed html: a,b,br,blockquote,i,li,pre,u,ul,p

Email me replies to any of my messages in this thread

Discuss

Sponsored Content

Login to InfoQ to interact with what matters most to you.


Recover your password...

Follow

Follow your favorite topics and editors

Quick overview of most important highlights in the industry and on the site.

Like

More signal, less noise

Build your own feed by choosing topics you want to read about and editors you want to hear from.

Notifications

Stay up-to-date

Set up your notifications and don't miss out on content that matters to you

BT