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What Techniques Can Design Researchers Learn from Insurance Claims Investigation?
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| by Lyzbelle Strahan Follow 0 Followers on Mar 15, 2012 |

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35:29

Summary
Lyzbelle Strahan shares insurance claims investigation techniques useful for designing the interaction with users during product research.

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Bio

Lyzbelle Strahan is an Interaction Designer with Tobias&Tobias. She has an MsC in Human Computer Interaction and worked as a insurance claims assessor for two years.

UX Cambridge 2011 is organised by Software Acumen, based in Cambridge, England. We specialize in practical events for the software community.The event programme includes over 20 scheduled sessions from experienced UX practitioners as well as an 'open space' stream for unscheduled sessions from participants.

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Video crashes at 9:40. Flash Player produces an error. This occurred with both Firefox 49.0.2 and Chrome 54.0.2840.99 m
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