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InfoQ Homepage Presentations How Comcast Uses Data Science and ML to Improve the Customer Experience

How Comcast Uses Data Science and ML to Improve the Customer Experience



Jan Neumann presents how Comcast uses machine learning and big data processing to facilitate search for users, for capacity planning, and predictive caching.


Jan Neumann is a manager in the Comcast Labs DC research group developing novel solutions for big data analysis, recommendation systems, intelligent image understanding and automatic content extraction from video. He is specialized in machine learning, recommendation systems and managing research teams and projects.

About the conference

Global Big Data Conference's vendor agnostic Global Data Science Conference is held on March 7th, March 8th & March 9th, 2016 on all industry verticals. The Conference allows practitioners to discuss data science through effective use of various data management techniques.

Recorded at:

May 01, 2016

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Community comments

  • Great perspective

    by Peter Fretty,

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    Great video showing how companies can follow suit. Repeatedly surveys show that organizations invest in big data with a hope of improving the customer experience. Unfortunately, far too often orgs fail to fully integrate big data into their operations -- often because they do not help acclimate the business users into the process. Peter Fretty, IDG blogger for SAS Big Data Forum

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