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InfoQ Homepage Presentations Heroes are Expensive - Extinguishing the Firefighting Culture

Heroes are Expensive - Extinguishing the Firefighting Culture



Sue Johnston discusses avoiding a “hero” culture, and the need to create realistic expectations based on the patterns of effective teamwork.


After a career in journalism, Sue Johnston held senior management roles at two Canadian banks where she managed communication for large scale change initiatives and technology implementations. She's the author of Talk To Me: Workplace Conversations That Work and the founder of It's Understood Communication. She's a frequent conference speaker.

About the conference

Deliver is a conference that brings people together to uncover better ways to deliver software and provide value within your organization and for your customers.Deliver is a conference for designers, testers, architects, project managers, developers, business analysts, product managers, infrastructure professionals, and others.

Recorded at:

Jan 05, 2019

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