You are now in FULL VIEW

Voice of the Customer
Recorded at:

| by Barb Spurway Follow 0 Followers , Tracy Bowman Follow 0 Followers on May 08, 2014 |

A note to our readers: You asked so we have developed a set of features that allow you to reduce the noise: you can get email and web notifications for topics you are interested in. Learn more about our new features.


Barb Spurway, Tracy Bowman discuss Voice of the Customer (VoC), a Total Quality Management/ Lean Manufacturing concept helping teams build quality products from the customers’ perspective.

Sponsored Content


Barb Spurway is a consultant and business analyst working with Protegra's clients on business performance initiatives and software projects. Her area of expertise is making sure teams deliver what the customer really wants Tracy Bowman is a communications & marketing research specialist, marathon runner, community activist, wife and mom! She is Marketing and Communications Coordinator at Protegra

SDEC is an annual conference hosted by Protegra where industry professionals share their own real-world experiences gained through delivering solutions.

Login to InfoQ to interact with what matters most to you.

Recover your password...


Follow your favorite topics and editors

Quick overview of most important highlights in the industry and on the site.


More signal, less noise

Build your own feed by choosing topics you want to read about and editors you want to hear from.


Stay up-to-date

Set up your notifications and don't miss out on content that matters to you