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  • Making a Difference: a Case Study of Change in the Public Sector

    At Spark the Change 2015, Tracy Jelfs shared a case study of change in Children’s Services at Monmouthshire Council. Spark attracts the UK’s most innovative organisations, and this story impressed leaders from many different industries. It is a showcase of how radical change is possible even in difficult circumstances – from poor performance and low morale to a heavily regulated environment.

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