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  • Culture & Methods Follow 842 Followers

    The Ultimate Feedback Loop: Learning from Customer Reported Defects

    by Emanuil Slavov Follow 0 Followers on  Jun 24, 2017

    Investigating the root causes of customer reported defects will have a great impact on your organization. The best ways to ensure customer satisfaction, lower costs and increase employee engagement is to look inside — you already have the data. At the end, it’s all about continuous improvement.

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