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38:29
Web API Follow 231 Followers

The Journey to a Customer Experience Driven Enterprise

Posted by Laura Heritage  on  Jun 25, 2017 Posted by Laura Heritage Follow 1 Followers  on  Jun 25, 2017

Laura Heritage discusses key aspects - Cloud services and API-led integrations - essential to having success in building a customer experience driven enterprise.

39:15
AI, ML & Data Engineering Follow 759 Followers

How Comcast Uses Data Science and ML to Improve the Customer Experience

Posted by Jan Neumann  on  May 01, 2016 1 Posted by Jan Neumann Follow 0 Followers  on  May 01, 2016 1

Jan Neumann presents how Comcast uses machine learning and big data processing to facilitate search for users, for capacity planning, and predictive caching.

35:04
Culture & Methods Follow 574 Followers

Go On, Say Yes, And…

Posted by Jeanine Spence  on  Mar 20, 2016 Posted by Jeanine Spence Follow 0 Followers  on  Mar 20, 2016

Jeanine Spence explores the customer centric and iteration concepts of Design Thinking as an approach to problem solving through the lens of the personal, presenting 5 ways to put them into practice.

48:01
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User-Centered Agile Product Development in an Enterprise and a Startup

Posted by Michael Ong  on  Mar 18, 2015 Posted by Michael Ong Follow 0 Followers  on  Mar 18, 2015

Michael Ong shares an approach that was used in two environments with success to bring products to market with a focus on users while considering business conditions and constraints.

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