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  • Data Science Follow 530 Followers

    Playing with Messaging Chatbots in the Omnichannel Contact Center

    by Tsahi Levent Levi Follow 0 Followers on  Jan 28, 2018

    The proliferation of messaging platforms is forcing companies to shift towards an omnichannel strategy, where they need to be able to contact people in their preferred channel. In this article we will develop an omnichannel messaging chatbot that offers two-way communications over SMS and Facebook using the Twilio Studio visual tool.

  • Culture & Methods Follow 391 Followers

    Agile for Marketing and Communication

    by Ben Linders Follow 14 Followers on  Dec 22, 2017

    Agile Marketing and Communication (MarCom) bridge the IT and communication disciplines. Communication professionals started to apply agile in their projects, which has led to better collaboration and increased productivity and creativity. Professionals take on tasks outside their usual responsibilities and duties, and it's the team that decides how the work is prioritized and done.

  • Culture & Methods Follow 391 Followers

    Offshoring Agile When You Are a Startup

    by Ben Linders Follow 14 Followers on  Oct 03, 2017 1

    Working with an offshore partner becomes faster and cheaper as communication technologies continue to improve. It is possible to achieve agility with an offshore team as long as you understand the limitations. Although some of the principles from the agile manifesto are difficult to reconcile with offshoring, they can still be used as guidance to work effectively together.

Culture & Methods Follow 391 Followers

Q&A on the Book Working with Coders

Posted by Ben Linders Follow 14 Followers on  Sep 04, 2017

The book Working with Coders is a practical guide to managing teams of software developers aimed at a non-technical audience.

Architecture & Design Follow 1352 Followers

Driving Architectural Simplicity - The Value, Challenge, and Practice of Simple Solutions

Posted by Brandon Bryson Follow 2 Followers on  Aug 17, 2017

Simple architectures are the most efficient and, subsequently, successful over their lifetime. As an industry, we need to focus more on the system quality of architectural simplicity. 6

Architecture & Design Follow 1352 Followers

The Art of Crafting Architectural Diagrams

Posted by Ionut Balosin Follow 2 Followers on  Aug 04, 2017

Architectural diagrams must be self descriptive, consistent, accurate enough and connected to the code. Applying some guidelines can ensure the diagrams are useful to a variety of stakeholders. 5

Culture & Methods Follow 391 Followers

The Role and Importance of Communication in Post-Hierarchical Leadership

Posted by Tyrone Castelanelli Follow 1 Followers on  Jul 28, 2017

This article points out fundamentals of post-hierarchic management and leadership and underlines how corporate communications can act as a catalyst to foster and enable such a new paradigm.

Culture & Methods Follow 391 Followers

Does IT Industry Need Better Namings?

Posted by Ionut Balosin Follow 2 Followers on  Apr 24, 2017

This article shares leaky terminologies used in the IT industry with examples, explains why consistency matters and suggests how to deal with inconsistencies and improve the situation. 1

Culture & Methods Follow 391 Followers

Q&A on the Book Scaling Teams

Posted by Ben Linders Follow 14 Followers on  Feb 07, 2017

Scaling Teams provides strategies and practices for managing teams in fast growing organizations. Explores and gives solutions for hiring, people management, organization, culture and communication.

Culture & Methods Follow 391 Followers

Inclusive Collaboration and the Silence Experiment

Posted by Sallyann Freudenberg Follow 1 Followers on  Nov 14, 2016

This article introduces Inclusive Collaboration and describes the Silence Experiment to help teams consider different aspects of collaboration and work more effectively with all types of minds. 4

Culture & Methods Follow 391 Followers

Internal Tech Conferences - How and Why

Posted by Matthew Skelton Follow 2 Followers , Victoria Morgan-Smith Follow 0 Followers on  Oct 10, 2016

Matthew Skelton and Victoria Morgan-Smith discuss how to use internal conferences to boost your organisation’s social capital, the currency by which relationships flourish and businesses thrive.

Culture & Methods Follow 391 Followers

The Top 5 Problems with Distributed Teams and How to Solve Them

Posted by Hugo Messer Follow 0 Followers on  Sep 17, 2016

In this article, Hugo Messer, a seasoned distributed agile practitioner, shares the top 5 challenges distributed teams face. Based on 10 years experience, he shares practical solutions. 3

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