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  • ‘Debt’ as a Guide on the Agile Journey: Organizational Debt

    In this article in a series on how ‘debt’ can be used to guide an agile journey, we will provide two examples of smells that are related to organizational debt, explain the symptoms, the impact on the business and in our organization, outline the experiments (countermeasures) that we have introduced in an effort to try to remove the smell, and provide some specific advice for you to be inspired.

  • Keeping Technology Change Human

    When we are at the forefront of so much change, it's easy to forget that other people around us find change more challenging. This article is a reminder to look beyond the code and processes, to consider how tech team actions can affect our users in emotional ways. It seeks to establish a few ways of thinking to help bring others along with us when working through technology change.

  • Challenges of Working Remotely in Africa

    Remote work can present new complexities such as communication gaps, time zone challenges, and even lack of transparency. Nonetheless, a well-managed remote team can readily overcome all these issues while discovering many benefits at the same time. This article focuses on the current situation in Africa citing specific challenges and solutions drawn from real companies in Nigeria.

  • Moving from Collocated Management to Remote Leadership

    Management in a remote organization is vastly different from that in a collocated one. Copying in-person interactions to digital tools does not cultivate a great culture nor does it contribute to better collaboration. This article aims to give you an idea of what the move to remote leadership entails and why it is essential for the success of any business in the remote work era.

  • Put the Feedback back into “Demo & Feedback”

    As agilists, we know the importance of showing our work and getting feedback as early as we possibly can. That feedback guides what we do next. To get what you need to meet the desires of your stakeholders, this article looks at the demo and the feedback part of that session and provides suggestions for creating amazing demo & feedback sessions.

  • Becoming More Efficient and Productive in a Distracted World

    This article highlights how increased distractions in agile teams can affect our mental health and cause burnout. It outlines how various productivity hacks can help to reduce this problem and make you highly efficient using real-life experiences. Finally, it discusses various steps the software industry can take to help preserve our mental health and reduce distractions.

  • Adaptive Frontline Incident Response: Human-Centered Incident Management

    The third article in a series on how software companies adapted and continue to adapt to enhance their resilience zeros in on the sources that comprise most of your company’s adaptive resources: your frontline responders. In this article, we draw on our experiences as incident commanders with Twilio to share our reflections on what it means to cultivate resilient people.

  • Breaking the Taboo – What I Learned from Talking about Mental Health in the Workplace

    Mental illness is a topic that does not get discussed openly very often. Many people concerned hide their own history for fear of being stigmatized, especially in the workplace. This is a story about how speaking openly about mental illness, even with your boss and co-workers, can help yourself and others. The author shares with you what she has learned from breaking the taboo.

  • Learning from Incidents

    Jessica DeVita (Netflix) and Nick Stenning (Microsoft) have been working on improving how software teams learn from incidents in production. In this article, they share some of what they’ve learned from the research community in this area, and offer some advice on the practical application of this work.

  • Q&A on the Book The Power of Virtual Distance

    The book The Power of Virtual Distance, 2nd edition, by Karen Sobel Lojeski and Richard Reilly, describes the Virtual Distance Model and provides data and insights from research that can be used to lower Virtual Distance when working remotely together. By doing so, organizations can see quantifiable improvements in both business goals and human well-being among employees.

  • Q&A on the Book Virtual Teams Across Cultures

    The book Virtual Teams Across Cultures, by Theresa Sigillito Hollema, examines what makes multicultural virtual teams tick – why they’re different and how to unlock their potential. This book is a comprehensive guide for reflective leaders who want to bring out the best in distributed, culturally diverse teams.

  • Q&A on the Book Office Optional

    The book Office Optional by Larry English describes how employees from Centric work virtually within a culture that contributes to the business’s success and employee happiness. The stories in this book provide insights into how working remotely looks, building relationships and trust in a virtual environment, managing remote teams, and recruiting and hiring people for remote working.

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