CMMI for Services(CMMI-SVC)is a process improvement framework developed by the SEI for service providers. InfoQ spoke to Eileen Forrester, co-author of CMMI for Services: Guidelines for Superior Service and manager of CMMI-SVC. In this interview we cover adoption practices for CMMI-SVC and its relationship with CMMI-DEV, ITIL and Agile accompanied by relevant excerpts from the book.
Those familiar with only ITIL V2 often scoff at the thought that ITIL could serve as a governance framework for SOA. Based on their perspective, they would be correct since V2 focused more heavily on operational processes rather than service lifecycle. With ITIL V3, the focus of the framework shifted toward what can only be accurately described as service-orientation.