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Culture & Methods

Using the Problem Reframing Method to Build Innovative Solutions

Building products that customers love relies heavily on the problem space: how well you know your audience and how clear are the pain points and main problems your users are facing. This means that the solution to a problem depends on how we frame the problem. This article provides different practices and tools on how to apply problem reframing underpinned by a real case study.

Sebastian Straube
on Mar 10, 2022
Culture & Methods

Keeping Technology Change Human

When we are at the forefront of so much change, it's easy to forget that other people around us find change more challenging. This article is a reminder to look beyond the code and processes, to consider how tech team actions can affect our users in emotional ways. It seeks to establish a few ways of thinking to help bring others along with us when working through technology change.

Matt Overall
on May 20, 2021
Culture & Methods

Applying the “Whole Product Model” to the “Technology Adoption Life Cycle”

In order to develop products customer love, product managers need to truly understand how their “whole product” delivers value and when to address which customer segment. Two models that are very powerful when applied together, and that a product manager can use to develop extraordinary products, are The Whole Product Model and The Technology Adoption Life Cycle.

Sebastian Straube
on May 17, 2021
Culture & Methods

The Flow System: Getting Fast Customer Feedback and Managing Flow

The Flow System elevates Lean Thinking in an age of complexity by combining complexity thinking, distributed leadership, and team science into the Triple Helix of Flow, which organizations can use to become more innovative, adaptive, and resilient. This first article explores the importance of quality, getting fast feedback from customers, the concept of flow, and The Flow System.

Ben Linders John Turner Nigel Thurlow Brian Rivera
on Mar 30, 2021
Culture & Methods

Put the Feedback back into “Demo & Feedback”

As agilists, we know the importance of showing our work and getting feedback as early as we possibly can. That feedback guides what we do next. To get what you need to meet the desires of your stakeholders, this article looks at the demo and the feedback part of that session and provides suggestions for creating amazing demo & feedback sessions.

Jenni Jepsen Ole Jepsen
on Mar 18, 2021
Culture & Methods

Only the Agile Survive in Today’s Ever-Changing Business Environment

Today's business environments are changing more rapidly than ever before, with major shifts impacting all departments. Ongoing success requires the agility to quickly capitalize on opportunities, using technology to evolve and stay ahead of the game in employee retention, customer satisfaction, governance and compliance. Indeed, your ability to act swiftly can truly make or break your company.

Asim Rahal
on Oct 14, 2020
Culture & Methods

Q&A on the Book Further, Faster

Businesses that thrive over the long term can focus on just a few things that truly matter to their teams and core customers. The book Further, Faster by Bill Flynn provides ideas for business leaders to build teams, create a strategy to stay close to customers, and manage a company’s growth with cash as the primary metric.

Ben Linders Bill Flynn
on Aug 08, 2020 2
Culture & Methods

Application Models as Working Software

Discusses using an application model in an iterative time-bounded development approach. Employ user flows to create easily comprehended stories that contain sufficient detail. Get closer involvement from UX design and product owners to create solutions prior to the first coding iteration. Incorporate as-built decisions back into the model to ensure its relevance in an ongoing product lifecycle.

James Billson
on Feb 17, 2020 2
Culture & Methods

The Magic of Organizing around Customer Journeys - and How to do it

Organizing around the value delivered to the customer requires maturity in the organization that needs to be built up over time. This article describes eight typical steps that companies are taking in order to mature towards the end goal of becoming a true enterprise agile organization, and explains how to move up the ladder.

Ole Jepsen Maria Ebro Andreasen
on Sep 19, 2019 3
Culture & Methods

Data Analytics in the World of Agility

Is it all about customer-centric business, or is there any data left? Can we integrate data analytics and customer empathy? This article explores how we can move towards a more customer-centric business and what information we require in order to understand the most valuable thing we have: our customer.

Almudena Rodriguez Pardo
on Sep 06, 2019
Architecture & Design

How the TOGAF Standard Serves Enterprise Architecture

Any architect working with large enterprise systems has probably looked for guidance on how to manage the complexity and communicate with various stakeholders. This introductory overview of the TOGAF standard explains the structure of the framework, as well as discusses the benefits of using enterprise architecture to manage complex systems.

Will Stevens
on Sep 11, 2018 1
Culture & Methods

Q&A on the Book Changing Times: Quality for Humans in a Digital Age

In the book Changing Times, Rich Rogers explores how technology can help people and describes the role that quality plays in this. He tells a story about how technology affects the life of a journalist, and shows what development teams can do to deliver better products.

Ben Linders Rich Rogers
on Jun 16, 2018