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34:04
Architecture & Design Follow 2102 Followers

Reimagining Customer Experiences Utilizing Pivotal Cloud Foundry

Posted by Jason Michener  on  Mar 10, 2018 Posted by Jason Michener Follow 0 Followers , Vipul Savjani  Followers  on  Mar 10, 2018

Jason Michener and Vipul Savjani discuss how Comcast used Pivotal Cloud Foundry to create a new application that changed how they are engaging with their customers.

38:29
Web API Follow 243 Followers

The Journey to a Customer Experience Driven Enterprise

Posted by Laura Heritage  on  Jun 25, 2017 Posted by Laura Heritage Follow 1 Followers  on  Jun 25, 2017

Laura Heritage discusses key aspects - Cloud services and API-led integrations - essential to having success in building a customer experience driven enterprise.

20:56
Culture & Methods Follow 665 Followers

The Rise of Customer Experience Networks Powered by APIs

Posted by Stephane Castellani  on  May 27, 2017 Posted by Stephane Castellani Follow 0 Followers  on  May 27, 2017

Stephane Castellani discusses why and how to build a customer experience network.

18:46
Culture & Methods Follow 665 Followers

What is Business Agility?

Posted by Steve Denning  on  Apr 01, 2017 Posted by Steve Denning Follow 1 Followers  on  Apr 01, 2017

Steve Denning discusses the three laws that are key to sustaining business agility: the law of the customer, the law of the small team and the law of the network.

38:06
AI, ML & Data Engineering Follow 867 Followers

Structuring Data for Self-Serve Customer Insights

Posted by Jim Porzak  on  Aug 12, 2016 Posted by Jim Porzak Follow 0 Followers  on  Aug 12, 2016

Jim Porzak discusses creating an analyst ready data mart that is complete at different levels of abstraction and models customer decision points in order to be able to understand customers.

32:33
Architecture & Design Follow 2102 Followers

Business Process Orchestration & APIs

Posted by Saul Caganoff  on  Jul 26, 2016 Posted by Saul Caganoff Follow 1 Followers  on  Jul 26, 2016

Saul Caganoff discusses the different use cases for API consumption and the technical affordances API designers can provide to support those use cases.

26:58
AI, ML & Data Engineering Follow 867 Followers

Creating Customer-Centric Products Using Big Data

Posted by Kriti Sharma  on  Jul 15, 2016 Posted by Kriti Sharma Follow 0 Followers  on  Jul 15, 2016

Kriti Sharma talks about how Barclays is solving some of the toughest big data challenges in financial services using scalable, open source technology.

26:35
Web API Follow 243 Followers

Driving Customer Engagement & Acquisition in the Digital Era

Posted by Rana Pereis  on  Jun 01, 2016 Posted by Rana Pereis Follow 0 Followers  on  Jun 01, 2016

Rana Pereis explores case studies of how banks are using APIs to evolve new digital offerings and business models that help drive customer engagement and acquisition.

10:18
Culture & Methods Follow 665 Followers

Industry 4.0 - The Fourth Revolution

Posted by Maxime Ducros  on  Apr 13, 2016 Posted by Maxime Ducros Follow 0 Followers  on  Apr 13, 2016

Maxime Ducros introduces Industry 4.0, its impact on businesses and customers, and how to prepare for the future that this revolution will bring.

28:45
Culture & Methods Follow 665 Followers

Discover Key Customer Insights

Posted by Marianne Berkovich  on  Feb 19, 2016 Posted by Marianne Berkovich Follow 0 Followers  on  Feb 19, 2016

Marianne Berkovich shares how to improve user interviewing skills and discover key insights that could lead one to the next big innovative “thing” users need.

50:07
Culture & Methods Follow 665 Followers

Developing Customer Empathy

Posted by Chris Witeck  on  Feb 18, 2016 Posted by Chris Witeck Follow 0 Followers  on  Feb 18, 2016

Chris Witeck covers key lessons learned by Citrix Labs as they tackle their goal of customer led innovation, discussing empathy mapping which involves showing off an idea and collecting feedback.

49:20
Culture & Methods Follow 665 Followers

Design Thinking, What's in it for Me?

Posted by Jeanine Spence  on  Feb 18, 2016 Posted by Jeanine Spence Follow 0 Followers  on  Feb 18, 2016

Jeanine Spence explores the customer centric and iteration concepts of Design Thinking as an approach to problem solving through the lens of the personal.

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