BT

New Early adopter or innovator? InfoQ has been working on some new features for you. Learn more

Older rss
38:29

The Journey to a Customer Experience Driven Enterprise

Posted by Laura Heritage  on  Jun 25, 2017 Posted by Laura Heritage  on  Jun 25, 2017

Laura Heritage discusses key aspects - Cloud services and API-led integrations - essential to having success in building a customer experience driven enterprise.

20:56

The Rise of Customer Experience Networks Powered by APIs

Posted by Stephane Castellani  on  May 27, 2017 Posted by Stephane Castellani  on  May 27, 2017

Stephane Castellani discusses why and how to build a customer experience network.

18:46

What is Business Agility?

Posted by Steve Denning  on  Apr 01, 2017 Posted by Steve Denning  on  Apr 01, 2017

Steve Denning discusses the three laws that are key to sustaining business agility: the law of the customer, the law of the small team and the law of the network.

38:10

TDD is Not Just about Tests

Posted by Fabrizio Romano  on  Aug 18, 2016 3 Posted by Fabrizio Romano  on  Aug 18, 2016 3

Fabrizio Romano proposes using TDD to transform business requirements into tests, driving code and tests development in harmony.

38:06

Structuring Data for Self-Serve Customer Insights

Posted by Jim Porzak  on  Aug 12, 2016 Posted by Jim Porzak  on  Aug 12, 2016

Jim Porzak discusses creating an analyst ready data mart that is complete at different levels of abstraction and models customer decision points in order to be able to understand customers.

32:33

Business Process Orchestration & APIs

Posted by Saul Caganoff  on  Jul 26, 2016 Posted by Saul Caganoff  on  Jul 26, 2016

Saul Caganoff discusses the different use cases for API consumption and the technical affordances API designers can provide to support those use cases.

26:58

Creating Customer-Centric Products Using Big Data

Posted by Kriti Sharma  on  Jul 15, 2016 Posted by Kriti Sharma  on  Jul 15, 2016

Kriti Sharma talks about how Barclays is solving some of the toughest big data challenges in financial services using scalable, open source technology.

26:35

Driving Customer Engagement & Acquisition in the Digital Era

Posted by Rana Pereis  on  Jun 01, 2016 Posted by Rana Pereis  on  Jun 01, 2016

Rana Pereis explores case studies of how banks are using APIs to evolve new digital offerings and business models that help drive customer engagement and acquisition.

10:18

Industry 4.0 - The Fourth Revolution

Posted by Maxime Ducros  on  Apr 13, 2016 Posted by Maxime Ducros  on  Apr 13, 2016

Maxime Ducros introduces Industry 4.0, its impact on businesses and customers, and how to prepare for the future that this revolution will bring.

14:53

Quality Within - The Scrum Way

Posted by Owais Zahid  on  Apr 06, 2016 Posted by Owais Zahid  on  Apr 06, 2016

Owais Zahid talks about establishing quality requirements for products, including quality aspects in the definition of Done, and communicating goals with the development team.

28:45

Discover Key Customer Insights

Posted by Marianne Berkovich  on  Feb 19, 2016 Posted by Marianne Berkovich  on  Feb 19, 2016

Marianne Berkovich shares how to improve user interviewing skills and discover key insights that could lead one to the next big innovative “thing” users need.

50:07

Developing Customer Empathy

Posted by Chris Witeck  on  Feb 18, 2016 Posted by Chris Witeck  on  Feb 18, 2016

Chris Witeck covers key lessons learned by Citrix Labs as they tackle their goal of customer led innovation, discussing empathy mapping which involves showing off an idea and collecting feedback.

BT