Marianne Berkovich shares how to improve user interviewing skills and discover key insights that could lead one to the next big innovative “thing” users need.
Chris Witeck covers key lessons learned by Citrix Labs as they tackle their goal of customer led innovation, discussing empathy mapping which involves showing off an idea and collecting feedback.
Jeanine Spence explores the customer centric and iteration concepts of Design Thinking as an approach to problem solving through the lens of the personal.
Steve Garrity explains the custom process they use at Hearsay Social for large, enterprise projects.
Big Design Upfront was considered so evil in the early days of Agile that it acquired its own acronym. It’s time we relearned that great products start with asking the right questions.
Giovanni Asproni shows how to create a software architecture with just the right amount of design that can be incrementally evolved (or changed) as the system grows and changes.
Kovas Boguta, David Nolen discuss embracing demand-driven architectures to be able to more flexibly accommodate the rapidly transforming needs of the clients.
Hannah Tometzki shares advice from experience on going through the hurdles of project design - customers dragging their feet, rekindling waning enthusiasm and handling distractions.
Robert Reppel considers that architects should build software-centric systems as a user experience for customers, products owners, developers, IT, testers and other participants.
Michael Ong shares an approach that was used in two environments with success to bring products to market with a focus on users while considering business conditions and constraints.
Liz Keogh discusses breaking down requirements without going into too much detail combined with complexity estimation for easy planning, dependency management, and prioritization.
Viviana Doctorovich explains how to use workshops to teach clients the design process using planning, design games and methods for dealing with difficult stakeholders.