InfoQ Homepage Incident Response Content on InfoQ
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Beyond Observability: Evolving Production Operations in the Age of AI
The panelists share how AI and automation reshape production operations, turn system data into actionable insights, and change architectural practices for modern, complex software delivery.
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When Incidents Refuse to End
Vanessa Huerta Granda discusses how long-running incidents reveal critical technical realities, organizational fragility, and human dynamics, offering strategies for long-term resilience.
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Can Claude Fix Itself? Using LLMs for Incident Response
Anthropic's Alex Palcuie shares how LLMs transform incident response, highlighting where Claude excels at log analysis and why automated AI SREs still can't replace human judgment.
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The Time it Wasn't DNS
Sean Klein explains how Azure handles massive outages using modern incident analysis. Moving past the "Five Whys," he shares how systemic factors—not operator error—caused the 2023 global WAN outage.
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The Human Toll of Incidents & Ways to Mitigate it
Kyle Lexmond discusses the human side of major system failures. He shares psychological insights and architectural tactics for surviving high-pressure incident rooms.
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The Ironies of A^2 I^2
J. Paul Reed explains the "ironies of automation" and AI in incident response. He discusses how reliance on AI can erode manual skills and camouflage system failures during high-stakes outages.
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AI-Powered SRE for Autonomous Incident Response
The presenters discuss incident response, how AI-enhanced SRE platforms connect signals from logs, metrics, traces, and historical incidents to enable autonomous decisions.
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Week-Long Outage: Lifelong Lessons
Molly Struve shares a "murder mystery" outage story from a massive Elasticsearch upgrade. She explains why you need a rollback plan, how to check biases, and why leadership support is a stabilizer.
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An Incident Story: Tips for How Staff+ Engineers Can Impact Incidents
Erin Doyle discusses her experience with a critical 3-day-long incident and how she missed a key opportunity to help prevent the incident and how to build a culture to prevent similar situations.
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The Incident Lifecycle: How a Culture of Resilience Can Help You Accomplish Your Goals
Vanessa Huerta Granda describes how to apply resilience throughout the incident lifecycle in order to turn incidents into opportunities, looking at real-life examples.
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Two Years of Incidents at Six Different Companies: How a Culture of Resilience Can Help You Accomplish Your Goals
Vanessa Huerta Granda looks at real-life examples of companies she has worked with who chose to invest in improving their incident programs and have seen it pay dividends.
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Comparing Apples and Volkswagens: the Problem with Aggregate Incident Metrics
Courtney Nash presents data from the Verica Open Incident Database (VOID) to demonstrate how aggregate incident metrics (MTTR) aren't representative of systems' resilience.
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