Conversation Patterns for Software Professionals
Cooperation between the business and IT is governed by two harmful stereotypes: IT claims that in the business they do not know what they want, while the business is convinced that IT does not think with a business mindset. Sometimes, we entrench ourselves in these positions to such an extent that we are unable to find a thread of understanding, which is necessary to develop valuable software.
This book includes a set of cut-and-dried techniques for improving your cooperation with the business. The main goal of this publication is to give you two key skills: discovering the business needs and managing the conversation in a way that will enable you to collect precise and useful information.
First and foremost, I promote the first point of the Agile Manifesto: “Individuals and interactions over processes and tools.” If you tend to think that your clients do not know what they want, this book is exactly for you.
Table of contents
- Between the business and IT
- What does it mean to “think in a business way”?
- The art of asking questions
- What is a business need?
- Discovering business needs
- Conversation structure
- Questions that hit the nail on the head
- How to convince your client to back your ideas
- Is there a kind of chemistry between us?