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InfoQ Homepage News Article: A Hard Look at the Organizational Implications of BPM

Article: A Hard Look at the Organizational Implications of BPM

In this InfoQ article, Andrew S. Townley examines the conceptual BPM project from the following perspectives: what is involved to deliver the project, what are its enablers and what are its total costs of ownership (TCO). Before investments are made in reengineering processes and deploying BPM solutions, businesses need to commit to making the organizational changes necessary to allow realization of any lasting value.

Topics covered include the the promise of BPM, including a critical look, prototypical business users, the difference between bespoke and customized systems, the business case for change, and calculating the TCO of BPM.

Read the full article here.

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