Time for Change: Agile Teams in Traditional Organisations
They'd found that training teams was just the beginning of realizing the benefits for the business: by helping the organization collaborate with their software teams, even greater improvements could be achieved. Conversely, failure to engage the larger organization during Agile rollout could stunt the growth and energy of those teams.
I don't think you can manage change. You can help it go better, and you can do things that make it much worse.Michael Spayd attributes this need to a shift in who's adopting Agile methodologies. The "early adopter" profile of agile adoption often brought the approach into organizations already quite agile in their ways. Now large, more slow-moving organizations want to benefit too, but are finding the transition less than natural. In response, they are calling for coaches to help them navigate the cultural shift, a new role for some coaches.
-- Joe Little
In this interview, they talk about "the Agile organization", keeping a practical focus, and embracing resistance, learning from it in order to facilitate change.
Here are some excerpts from the InfoQ Interview: Little and Spayd on Agile and Organizational Change
You've been working with organizations that are introducing Agile: what have you seen? How does this change happen?
Spayd: First it happens at the team level, and teams go through their own change curve with it. It's not easy for some teams to make these changes, and particularly if you don't have all the conditions right, you know: you don't have a good product owner or customer, you don't have a coach. There are things that are difficult just on the team level.
Little: Yes, there's the general movement from ground up; you've got teams involved and their impact filters up into the organization. The other way things usually move is from the top down, and in the best scenarios both are happening in the same time. Usually the toughest changes are in the middle level; after a while middle management starts to look at this and go "Oh, my job is starting to change. What does that mean for me?"
So: you are starting an engagement, you know there's going to be resistance to Agile but you have no idea what kind of resistance it's going to be. Where do you start? What methodology do you use?
Joe: In terms of dealing with organizational change, I'd choose Scrum because it makes the impediments visible... to a lot of people, not just yourself, and allows you to prioritize things much more easily than other approaches that I'm aware of.
Michael: I would agree that Scrum is the place to start, because it's the simplest to implement and therefore the most likely to have some early success. I don't think you want to end there, though, I think... it's going to be inadequate if mature engineering practices are not developed. But it's enough to start with Scrum.
Have you seen examples of mandated Agile implementation? Is it effective?
Little: It can often drive bad behaviours, particularly if the people are given that kind of guidance and nothing else.
Spayd: I've seen it be mandated very overtly, and I've seen it be mandated quite subtly, and in both instances it doesn't work very well, because it's against the grain of Agile, as you know. And yet [we're] very zealous; we tend to be true believers in Agile, because it's very cool, and ... it's hard it not to give in to the desire to impose a mandate: "You should do Agile because it's so much better". And [he laughs] we know we are right.