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  • Canonical Brings Infrastructure Offerings Under One Roof

    Canonical has released a consolidated offering for open source infrastructure, called Ubuntu Advantage for Infrastructure (UA-I), covering its existing services like OpenStack, Kubernetes, Ceph and Swift. The solution offers three levels of support - Essential, Standard and Advanced - with the per-node pricing remaining uniform regardless of the software running on it.

  • Bringing the Humanity Back into Customer Support

    Treat your support team well and they will treat your customers well. Support teams need to be trained and trusted, they deserve autonomy and ownership over their work. Bots shouldn’t be used in customer support to help people solve problems; people need to help people even if it’s more expensive than hiring robots.

  • Oracle Announces New Support Pricing Structure for Java

    Oracle has announced a new pricing model for commercial support for Java. Considerably simpler, it seems to be of most interest to enterprise deployments.

  • TensorFlow: Providing Support to a Successful Open-Source Project

    Building a community around an open-source project requires a number of practices regarding support, pull requests handling, licensing, and more, writes Pete Warden, TensorFlow Mobile lead at Google.

  • State of On-Call Survey

    VictorOps published the results of its survey on the state of on-call activities, which it claims to be the first of its kind. The survey includes data about the challenges of being on-call, the way those who are on-call get notified, the tools they use to support incident resolution, the prevalence of false alarms, the average time of each incident resolution and more.

  • Chrome’s Lack of Support for showModalDialog Breaks Some Enterprise Web Apps

    Google Chrome no longer supports window.showModalDialog, breaking several enterprise apps such as OWA, EAC, SAP, and others.

  • Role of Managers in Agile Retrospectives

    Agile teams use retrospectives to reflect upon their way of working. Since it’s the team’s own responsibility to continuously improve themselves they have to decide upon the actions that they will do. What can managers do to support their teams when they are doing agile retrospectives?

  • Management Buy-in and Support in Agile Adoption

    Adopting agile is an organization change which involves management. It is said that management buy-in is crucial for agile to succeed and that a lack of management support can be a barrier in agile transformations. There are different ways for management to support agile in enterprises.

  • Engine Yard Introduces Commercial JRuby Support

    Engine Yard, the employer of most of JRuby's core team, started offering commercial support for JRuby this week.

  • Java SE 5 Reaches End Of Service Life

    Sun's implementation of J2SE 5.0 reached its End of Service Life (EOSL) on November the 3rd 2009, which is the date of the final publicly available update of version 5.0 (J2SE 5.0 Update 22). Extended support is available to customers through Sun's Java for Business program.

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