Andrew Annett leads a minds-on session that explores the specific challenge of developing empathy skills helping participants to get an understanding of the different types of empathy.
Matt Sakaguchi addresses the research and the insights of a manager who worked with his own team and others to instill the findings and principles from a pilot program at Google in the real world.
Emily Page and Doug Talbot discuss building trust in an organization by collecting feedback.
Will Ballard explains how small teams turning into large teams do more than change size-they change structure and add policies aimed at preventing mistakes rather than capturing the best outcomes.
Paul Martin uncovers the hidden barriers to body-language skill development and shares a technique that improves the positive communication abilities of people.
Heather Fleming discusses two frameworks that can be used with individuals to improve communication, increase empathy and establish the psychologically safe environment a team needs to thrive.
Richard Weissel advises Agile organizations to spend some time understanding what it is that makes the classroom environment a classic example of collaborative working based on trust and respect.
Wendy Closson talks about the concrete steps that will get one in the habit of winning friends and influencing people using an algorithmic approach to speaking authoritatively and authentically.
Neha Batra believes that the best teams are the ones with diverse ways of working, diverse opinions, and diverse backgrounds, but with great diversity comes great responsibility.
Todd Sedano explains the way to enable one's team to not only survive but thrive through abrupt changes in team composition.
Josh Franklin, Alex Basson, and Jim Thomson – a designer, an engineer, and a PM, respectively, will give a "Balanced Talk" on their successes and failures building the Small Token iOS app.
Marina Cantacuzino presents lessons on reconciliation and forgiveness learned from real life cases, teaching how to overcome division, resolve tension and learn to embrace difference.