Cathy Wang discusses experience strategy: what it is, relationship with UX, business and service design, different approaches to it, and how it can help to achieve success.
Ellie Kenwood discusses some of the challenges of integrating user experience into an Agile delivery model, including a case study.
Neil Turner discusses how TUI made two websites tablet friendly, what it means to optimize for tablet, how needed improvements were identified and how to ensure that future designs are tablet friendly
Revathi Nathaniel explains the benefits of collaboration during the various stages of conducting user research (from conception to data analysis) and simple methods to involve stakeholders.
Mike Atherton keynotes on aligning work with values to get most benefits from it, to be proud of the results and to make a difference.
Kevin Murray, Imran Younis share from their experience creating digital services for a number of governmental agencies using Lean UX and Agile techniques.
Viviana Doctorovich explains how to use workshops to teach clients the design process using planning, design games and methods for dealing with difficult stakeholders.
Avi Itzkovitch discusses how smart devices, sensors and context aware applications can enhance the user experience with adaptability and redefine the way people use technology.
Chris Atherton outlines some of the cognitive science around how attention and cognition work, helping understanding the reasons why designs sometimes leave users frustrated and confused.
Ward Penney discusses a few tools, benefits and war stories surrounding Live Style Guides.
Halle Winkler overviews the state of speech technology, examining the opportunities in usability and new forms of usage that become available with speech interfaces in mobile apps.
John Canfield discusses the changing payment ecosystem, innovations in mining and organizing unstructured data from many sources, and approaches to deciding for loss minimization and user experience.