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InfoQ Homepage Culture Content on InfoQ

  • Katherine Kirk on Dealing with Teamwork Hell

    Dysfunction in teams can truly feel like being in hell, confined within an endless loop of unhappiness, and there are ways to approach the challenges through actively managing your own response to stressful situations, maintain your own integrity and ethical standards and diligently take small steps rather than trying to address every aspect of the situation at one time.

  • Capital One Banks on Open Source to Scale Innovation

    In 2012, Capital One was 100% Waterfall, had manual processes and out-sourced their commercial technology. In six years, the bank realized their DevOps transformation supported by their open source adoption. They established a rigorous open source strategy that enabled them to transform their technology and innovation DNA.

  • Inner-Sourcing as Catalyst for DevOps Transformation at Verizon

    Verizon successful scaled their DevOps execution at enterprise level by focusing on three key areas: migrating to the cloud, modernizing their technologies and transforming their culture. Verizon transformed into an inner-sourcing culture based on participation, empowerment, rapid prototyping and meritocracy.

  • Engineering a Generation Z Culture

    The next generation of engineers brings a new set of challenges and opportunities for recruitment, building teams, and retaining talent. Barbara McCarthy, director of engineering at Hubspot, spoke about engineering a generation Z culture at Women in Tech Dublin 2018.

  • Boosting Team Inclusion at the Workplace Using Artificial Intelligence Technologies

    Boosting Team Inclusion at the Workplace using Technologies establishes that active inclusion enables diverse teams to exceed their performance goals. Gartner suggests leveraging new artificial intelligence powered applications in three areas: sourcing inclusive-ready candidates, analyzing teams' interaction, and training team leaders.

  • What Can We Learn from the Digital Natives Using Lean

    Fabrice Bernhard, co-founder and CEO of Theodo UK, presented "what lean can learn from digital natives" at Lean Digital Summit 2018. Digital natives are familiar with the lean startup and agile practices. They go further by combining Agile with the Toyota Production System which enables them to experiment with ideas, spread innovations, and scale fast.

  • Bringing the Humanity Back into Customer Support

    Treat your support team well and they will treat your customers well. Support teams need to be trained and trusted, they deserve autonomy and ownership over their work. Bots shouldn’t be used in customer support to help people solve problems; people need to help people even if it’s more expensive than hiring robots.

  • Designing Organisations with Purposeful Agile

    In a purpose-centric agile implementation, stakeholders make a clear shared purpose come to reality through visible outcomes. It starts with awareness of the organisation’s installed culture, finding installed habits and beliefs that pull back and block change, and deciding what you want to do about that. The second step is to create the necessary time and space for true change to happen.

  • Lessons from the UK Government's Digital Transformation Journey

    Citizens can get the information and services they need more quickly because users' needs are considered in government service design, and suppliers can work with the government in modern agile ways: these are two benefits resulting from the UK Government's digital transformation. Having teams exposed directly to users motivates teams to make their products better.

  • Perpetual Guardian Experiments with a Four Day Work Week

    Earlier this year, Perpetual Guardian, a New Zealand company that manages trust, wills and estates, invited its two hundred and forty employees to join an eight-week experiment during which they would work four days a week and enjoy an extra leisure day, although getting the same amount of money.

  • 13th Annual State of Agile Survey is Open

    The 13th annual State of Agile survey has been announced by CollabNet VersionOne. This yearly survey explores the worldwide adoption of agile.

  • Keeping Distributed Teams in Sync

    The biggest challenge of distributed teams is communication, which is essential for establishing ground rules on collaboration. Shifting working hours to accommodate each other and team liaisons help to communicate and synchronize work. Teams based on trust, respect, and openness will encourage themselves to help people throughout the organization and foster a culture that keeps teams in sync.

  • Focusing on Business Outcomes at Barclays: Overcoming the "Urgency Paradox"

    Jonathan Smart, head of working ways, and Morag McCall, PMO at Barclays, spoke last month at the DevOps Enterprise Summit in London about re-thinking the entire flow of work, from initial idea triage until releasing to production. This means introducing agility into how the application and services portfolio is managed, as well as changing the role of the PMO and finance departments.

  • Spark the Change: Building Tomorrow’s Company

    Tomorrow’s company has to invest in well being, should move away from individual silos to team delivery, needs to have psychological space and safety, and must be able to deal with uncertainty. To build such companies we can use gamification, pretotyping, IoT, artificial intelligence, robots, chatbots and other conversational interfaces. We should focus on teams and question how we work together.

  • Ben Gracewood on Learning from an Organisational Train Wreck

    At the recent JAFAC conference, Ben Gracewood told the story of how POS developer Vend transformed their development organisation following catastrophic disruption and losses. He explored what happened after they reduced headcount by over 30%, what they had in place that enabled them to survive, and what they did differently as a result of the changes.

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