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  • How to Build a Strong Beta Testers Community

    It is important to involve the real users at the early stages of your development cycle. A strong beta testers community not only improves your product, but also provides context, pain points and ideas while increasing loyalty and engagement. This article offers tips and tricks on how to build a beta testers program and a process of supporting the program with a modest allotment.

  • How to Mitigate the Pain of Getting and Giving Feedback

    Companies that encourage open and honest feedback do better than companies that do not. Nonetheless, giving feedback is difficult because social and physical pain share some of the same neural circuitry. Hence, feedback can feel physically painful, as Sarah Hagan discusses in her 2018 QCon San Francisco talk . Hagan uses scientific research to demonstrate how to give feedback properly.

  • Q&A on the Book Evidence-Based Management

    The book Evidence-Based Management by Eric Barends and Denise Rousseau explores how to acquire evidence, appraise the quality of the data, apply it in your management decisions, and assess the impact of your decisions.

  • Observability-Driven Development for Tackling the Great Unknown

    How does observability-driven development differ from monitoring? As our distributed systems become increasingly more complicated and as our silos break down for DevOps testing, automation, and efficiency, ODD arises as a superset of monitoring to understand your code’s unknown unknowns. Includes insights from Honeycomb Founder Charity Majors.

  • Service Delivery Review: The Missing DevOps Feedback Loop?

    This article introduces the service-delivery review and answers questions like: does the team know what their customer values about their service? How can we regularly assess service fitness?

  • Q&A on the Book The Age of Agile

    The book The Age of Agile by Steve Denning defines the goals, values, principles, and techniques for Agile management together with stories about how large organizations are applying this to deliver value on a large scale.

  • The Ultimate Feedback Loop: Learning from Customer Reported Defects

    Investigating the root causes of customer reported defects will have a great impact on your organization. The best ways to ensure customer satisfaction, lower costs and increase employee engagement is to look inside — you already have the data. At the end, it’s all about continuous improvement.

  • Q&A on the Book Sense and Respond

    The book Sense and Respond provides ideas for executives, managers and business line leaders to leverage the power of technology to build more successful businesses. Authors Jeff Gothelf and Joshua Seiden explain how you can use experimentation and learning and continuous market feedback to deliver valuable products to customers, and manage teams on outcomes and foster effective collaboration.

  • Q&A on Doing It - Management 3.0 Experiences

    In the book Doing It - Management 3.0 Experiences, Ralph van Roosmalen shares his experiences from using Management 3.0 as a manager and as a coach. He explores how he experimented with ideas and practices like moving motivators and kudo cards from Jurgen Appelo’s book Managing for Happiness to find out what drives people, help them to become happier at work, and empower self-organizing teams.

  • Q&A on The Manager‘s Path with Camille Fournier

    In the book The Manager’s Path, Camille Fournier explores managing engineers and what it takes to be a technical manager. She describes the different roles which form the path from mentors and tech leads to senior engineering management, discusses the challenges of technical leadership and provides advice on how to deal with them.

  • How to Effectively Collect User Feedback in Mobile Application

    This article analyzes a variety of forms of collecting feedback in mobile applications from a number of perspectives, including user experience, development, operations,and cost. It also analyzes in which scenario each form of feedback is more applicable, with the purpose of helping mobile application developers or product managers use the right feedback mechanism and improve their products.

  • Tailoring Your DevOps Transformation to Organizational Culture

    To build a high performance organization via DevOps, one often needs to change the organizational culture. Culture is a cornerstone which either amplifies or dooms strategic initiatives in your company. This case study shows how you can apply the competing values framework for culture change, supported by tools to measure and visualize culture.

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