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  • The Ultimate Feedback Loop: Learning from Customer Reported Defects

    by Emanuil Slavov on  Jun 24, 2017

    Investigating the root causes of customer reported defects will have a great impact on your organization. The best ways to ensure customer satisfaction, lower costs and increase employee engagement is to look inside — you already have the data. At the end, it’s all about continuous improvement.

  • Q&A on the Book Sense and Respond

    by Ben Linders on  Jun 17, 2017

    The book Sense and Respond provides ideas for executives, managers and business line leaders to leverage the power of technology to build more successful businesses. Authors Jeff Gothelf and Joshua Seiden explain how you can use experimentation and learning and continuous market feedback to deliver valuable products to customers, and manage teams on outcomes and foster effective collaboration.

  • Q&A on Doing It - Management 3.0 Experiences

    by Ben Linders on  May 08, 2017

    In the book Doing It - Management 3.0 Experiences, Ralph van Roosmalen shares his experiences from using Management 3.0 as a manager and as a coach. He explores how he experimented with ideas and practices like moving motivators and kudo cards from Jurgen Appelo’s book Managing for Happiness to find out what drives people, help them to become happier at work, and empower self-organizing teams.

Q&A on The Manager‘s Path with Camille Fournier

Posted by Ben Linders on  Apr 18, 2017

The book The Manager’s Path gives insight into managing engineers and what it takes to be a technical manager, discusses challenges of technical leadership and provides advice on dealing with them.

How to Effectively Collect User Feedback in Mobile Application

Posted by Jianing Zheng on  Apr 11, 2017

This article analyses several ways to collect feedback in mobile apps from the point of view of UX, development, operations, and cost. The right feedback mechanism may help you improve your product.

Tailoring Your DevOps Transformation to Organizational Culture

Posted by Tomek Pająk on  Feb 22, 2017

To build a high performance organization via DevOps, one often needs to change the organizational culture. This case study shows how you can apply the competing values framework for culture change.

Adaptable or Predictable? Strive for Both – Be Predictably Adaptable!

Posted by Dimitar Bakardzhiev on  Sep 06, 2016

Our efforts to improve software development face the question what to focus on. We can’t be predictable if we are not adaptable. What we really need is to be predictably adaptable.

DevOps Lessons Learned at Microsoft Engineering

Posted by Thiago Almeida on  May 22, 2016

Thiago Almeida from Microsoft shares how adopting DevOps practices resulted in better engineering and happier teams, and the lessons learned in that journey. 1

Q&A with Dave Snowden on Leadership and Using Cynefin for Capturing Requirements

Posted by Ben Linders on  Apr 23, 2016

InfoQ interviewed Dave Snowden about applying leadership models, the Cynefin model and how it can be used for capturing requirements, scaling agile, and sustainable change.

Faster, Smarter DevOps

Posted by Derek Weeks on  Feb 18, 2016

Moving your release cadence from months to weeks is not just about learning Agile practices and getting some automation tools. It involves people, tooling and a transition plan. 2

Continuously Improving Your Lean-Agile Coaching

Posted by Luca Minudel on  Jan 01, 2016

This article describes the challenges faced in starting a group of internal lean-agile coaches and some outcomes such as self-assessment radars, mentoring sessions, and a few lessons.

Peer Feedback Loops: How to Contribute to a Culture of Continuous Improvement

Posted by Siegfried Kaltenecker on  Dec 20, 2015

This third article in a series on peer feedback loops explores how feedback can be used to encourage a culture of continuous improvement.

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