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  • The Ultimate Feedback Loop: Learning from Customer Reported Defects

    by Emanuil Slavov on  Jun 24, 2017

    Investigating the root causes of customer reported defects will have a great impact on your organization. The best ways to ensure customer satisfaction, lower costs and increase employee engagement is to look inside — you already have the data. At the end, it’s all about continuous improvement.

  • Q&A on the Book Sense and Respond

    by Ben Linders on  Jun 17, 2017

    The book Sense and Respond provides ideas for executives, managers and business line leaders to leverage the power of technology to build more successful businesses. Authors Jeff Gothelf and Joshua Seiden explain how you can use experimentation and learning and continuous market feedback to deliver valuable products to customers, and manage teams on outcomes and foster effective collaboration.

  • Q&A on the Book It's All Upside Down

    by Ben Linders on  Jun 06, 2017

    In the book It's all Upside Down, Paul McMahon provides stories from software development teams supported by upside down principles and coaching tips for applying them. He explains how you can use Essence to improve processes leading to better organizational performance.

Q&A on the Book Timing Is Almost Everything

Posted by Ben Linders on  May 29, 2017

How to increase software success by using a "management by query" executive style in the early stages of software development initiatives to influence how teams think and behave.

Q&A on Doing It - Management 3.0 Experiences

Posted by Ben Linders on  May 08, 2017

In the book Doing It - Management 3.0 Experiences, Ralph van Roosmalen shares his experiences from using Management 3.0 as a manager and as a coach.

People Re-Engineering How-To’s: Mentoring As A Service

Posted by Medhat Sabry on  Apr 22, 2017

The software industry revamps half of its people every five years with fresh grads, causing a state of Perpetual Inexperience in its workforce. The author proposes Mentorship As A Service to help.

Q&A on The Manager‘s Path with Camille Fournier

Posted by Ben Linders on  Apr 18, 2017

The book The Manager’s Path gives insight into managing engineers and what it takes to be a technical manager, discusses challenges of technical leadership and provides advice on dealing with them.

How to Effectively Collect User Feedback in Mobile Application

Posted by Jianing Zheng on  Apr 11, 2017

This article analyses several ways to collect feedback in mobile apps from the point of view of UX, development, operations, and cost. The right feedback mechanism may help you improve your product.

Tailoring Your DevOps Transformation to Organizational Culture

Posted by Tomek Pająk on  Feb 22, 2017

To build a high performance organization via DevOps, one often needs to change the organizational culture. This case study shows how you can apply the competing values framework for culture change.

Q&A on The Great ScrumMaster

Posted by Ben Linders on  Feb 03, 2017

The Great ScrumMaster explores the ScrumMaster role and provides solutions for dealing with everyday and difficult situations. 3

Q&A on Starting and Scaling DevOps in the Enterprise

Posted by Ben Linders on  Jan 12, 2017

The book Starting and Scaling DevOps in the Enterprise by Gary Gruver provides a DevOps based approach for continuously improving development and delivery processes in large organizations.

People Re-engineering

Posted by Medhat Sabry on  Dec 28, 2016

it’s time to re-engineer our people not just our systems and processes. People Re-engineering inventively bundles what's needed to keep software people fit to meet their ever-growing challenges. 3

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