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  • Microsoft Introduces Power Virtual Agents, a No-Code Solution to Building AI Bots

    In a recent blog post, Microsoft announced the general availability (GA) of Power Virtual Agents, a service designed to democratize building conversational chatbots using a no-code graphical user interface. The service is part of the Microsoft Power Platform, which includes Power Apps, Power BI and Power Automate and democratizes access to building artificial intelligence-powered bots.

  • Democratizing Portal Development, Microsoft Announces Power Apps Portals General Availability

    In a recent blog post, Microsoft announced the general availability of Power Apps portals, a solution that allows organizations to publish customer, partner and community portals to internal and external users using a low-code, configuration-driven, responsive web experience.

  • Microsoft Releases PowerApps Portals Preview, a Low-Code Customer Portal Solution

    In a recent blog post, Microsoft announced PowerApps Portals in preview, a low-code solution for building responsive customer portals. PowerApps Portals is the successor of Dynamics 365 Portals, which generally required developers to use complex web templates. Using PowerApps Portals, people familiar with Microsoft PowerApps can transition those skills into building customer-facing portals.

  • Salesforce Brings Cognitive to CRM, Launches 3 New Services

    In a recent blog post, Salesforce announced the addition of three cognitive services to its Einstein artificial intelligence (AI) platform. The three new services enable detecting sentiment, intent and object detection. Salesforce customers can then use these services to automate insight and use predictive modelling within their CRM apps.

  • Microsoft Flow Reaches General Availability

    Microsoft recently announced the General Availability of Microsoft Flow, a cloud-based automation platform that provides workflow and connectivity capabilities across many popular online and on-premises services. Since the preview, in April 2016, 117,000 people from 61,000 organizations have used the service to automate their business processes.

  • Microsoft PowerApps Reaches General Availability

    After a six-month preview of PowerApps, Microsoft has reached General Availability (GA) with the cross-platform business application productivity service. PowerApps is now available for production usage in six regions, in 42 languages, with a 99.9% SLA.

  • The CRM Landscape as Viewed by Teamleader

    Last month, Teamleader won the HenQ award of the Boost competition at The Next Web Europe 2015 in Amsterdam, Netherlands. Benny Waelput from Teamleader discusses about the present and future of CRM systems.

  • Microsoft Upgrades Developer Tools and SaaS Capabilities for Dynamics CRM

    Microsoft has released new tools to accelerate development of custom components in Dynamics CRM 2011 solutions. At the same time, they published an update to Dynamics CRM Online that includes better integration with Office 365 and the introduction of social capabilities.

  • Microsoft Dynamics CRM As Development Platform

    The Dynamics CRM SDK, which allows Dynamics CRM to be customized using .NET framework, opens the entire object model to developers to build solutions against. It does this using reusable application services and a multi-tenant architecture and allows to build multiple Line-Of-Business xRM applications on a single platform.

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