InfoQ Homepage Lean Content on InfoQ
-
How Lean Has Helped the IT Team Take Pride in Their Work
More teamwork, a better vision of daily work, a team that works in a concentrated way, and more pride in doing a job well; these are the benefits that Mélanie Noyel mentioned that their IT team at Acta gained from using Lean. At the Lean Digital Summit 2019 she presented on how they applied Lean to improve the IT team’s daily work.
-
Mashreq Bank’s Lean Agile Journey
After having seen and evidenced the tangible benefit of lean at Mashreq Bank, agile was seen as a natural progression, an evolutionary step. Agile and lean are well-linked; you still need to identify waste, and remove non-value add activities so you can spend more time doing what the customer needs, argued Steve Snowdon. Together with Ed Capaldi he spoke about Mashreq Bank’s Lean Agile Journey.
-
Learning to Code Better with Lean Coding
Lean coding aims to provide insight into the actual coding activity, helping developers to detect that things are not going as expected at the 10 minute-level and enabling them to call for help immediately. Developers can use it to improve their technical skills to become better in writing code.
-
Adding Agile to Lean at Toyota Connected
Adding agility to Lean Product Development enabled Toyota Connected to deliver faster, with higher quality, and reduced costs. Nigel Thurlow presented “Lean is NOT enough” at Lean Digital Summit 2018 where he showed how they embraced agile for colocated teams and outsourcing, and how portfolio planning evolved to an executive prioritization model to increase business agility.
-
Lean and Agile Transformation at Banco BPI
After adopting Scrum, Banco BPI came to lean in an iterative way, by doing things that made sense to them in their context. Their goal is to bring parties closer together to optimise the whole system and avoid micro-optimisations. Your own context and needs must guide you, don't wait to have the perfect answer, but iterate relentlessly and take small steps is what they learned.
-
What Can We Learn from the Digital Natives Using Lean
Fabrice Bernhard, co-founder and CEO of Theodo UK, presented "what lean can learn from digital natives" at Lean Digital Summit 2018. Digital natives are familiar with the lean startup and agile practices. They go further by combining Agile with the Toyota Production System which enables them to experiment with ideas, spread innovations, and scale fast.
-
Doubling Delivery Without Multiplying Staff, Using Lean Principles
Lean tools can help to improve productivity and fulfil customer commitments. At Keepeek, techniques like pull flow, PDCA, and Red Bin are used to analyse discrepancies. Improvements are prioritised on customer impact. As a result, their throughput increased significantly, customer satisfaction went up, and their NPS improved.
-
Bringing the Humanity Back into Customer Support
Treat your support team well and they will treat your customers well. Support teams need to be trained and trusted, they deserve autonomy and ownership over their work. Bots shouldn’t be used in customer support to help people solve problems; people need to help people even if it’s more expensive than hiring robots.
-
From Darwin to DevOps: John Willis and Gene Kim Talk about Life after The Phoenix Project
IT Revolution recently published an audiobook with nearly eight hours of conversation between Gene Kim and John Willis; Beyond the Phoenix Project – the Origins and Evolution of DevOps.
-
Lean-Agile Procurement for Outsourcing
One of the last barriers to organisations becoming agile in their operations is the procurement process. At the recent Agilia Conference, Mirko Kleiner presented on Lean-Agile Procurement, an approach to negotiating service contracts which involves procurement specialists, IT teams and suppliers, to move from a combative stance to a collaborative approach to addressing the customers’ needs.
-
How the Dutch Railways Applies Agile and Lean
The mindset that goes with agile and lean philosophies is quite similar; lean amplifies agile and vice versa. Agile practices are suitable for the development of complex products, and lean practices help to look for opportunities to reduce waste in your processes. Lean helps to see results from the customer's point of view, from start to delivery, whereas agile supports delivering optimal value.
-
The Toyota Way at Codeweavers
Codeweavers combines the Toyota way with extreme programming and continuous delivery in development and support to do small, frequent releases. The advice to apply the Toyota way is to start with the books, understand the philosophy, and begin teaching it to others.
-
Putting Quality Back in Agile with Lean
The agile manifesto and lean practices are very complementary; lean can be a useful addition to a very strong agile process to increase quality. Interviewing real clients or client proxies to deeply understand their pain points and visualizing the process by diving into the handovers between departments helps to uncover problems faster and fix those problems more efficiently for a lower price.
-
Refocusing e-Commerce with Lean
Auchan:Direct, the online grocery delivery service of Auchan France, decided to apply lean to develop a new e-Commerce website. Their CEO was the first customer and they used continuous and fast feedback from their clients on the new experience to improve website quality using continuous delivery.
-
Lean Organisations for the Digital Age
Lean IT should help to simplify and improve the way we create value for customers and develop better solutions for tomorrow. Organisations of the future will focus on horizontal product or service streams- and everything else, including experts and managers, is there to enable the front-line to do their work right-first-time-on-time, with no hassles.