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InfoQ Homepage News Splunk Releases Splunk Connected Experiences and Splunk Business Flow

Splunk Releases Splunk Connected Experiences and Splunk Business Flow

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Data analytics organisation, Splunk, recently released Splunk Connected Experiences which delivers insights through augmented reality, mobile devices like Apple TV, and mobile applications. They also released Splunk Business Flow which enables business operations professionals to gain insights across their customer journeys and business processes.

Connected Experiences includes Splunk Cloud Gateway which provides a secure cloud service with end-to-end encryption that allows for mobile engagement when the Splunk Enterprise app for Mobile is installed. Splunk Mobile provides Splunk Enterprise users with actionable alerts and mobile-friendly dashboards on their mobile devices through the Splunk Mobile App. Alerts provide users with the option to take an action directly versus having to log into another system. Dashboards are embedded in related alerts and available on mobile devices including access to dashboards via Apple Watch. The Splunk Mobile App for iPhone and Apple Watch is downloadable through the App Store.

Splunk TV is a native Apple TV app that allows customers to securely view Splunk dashboards on any peripheral device instead of dedicated PCs. The Splunk TV app is available from the App Store on Apple TV.

Splunk Augmented Reality (AR) provides direct access to the Splunk dashboard by scanning a QR code or NFC tag that is pasted to a specific server rack, or any real-world object, with a mobile device. Splunk AR is available through the Splunk Mobile App, and can be used in multiple environments, such as IT and server logs or equipment health data that could affect plant downtime.

For customers that are voice (Splunk Natural Language Search) enabled, this app also allows users to talk to Splunk via the mobile app and have live results spoken back. The Splunk AR App for iPhone and iPad available to download through the App Store.

Splunk Business Flow is aimed at business operations professionals responsible for overseeing business processes and ensuring positive customer experiences. It's a process mining solution for the discovery of bottlenecks that might threaten business performance. It also helps identify improvement opportunities. Users can correlate data from multiple data systems to discover their end-to-end business processes. Users can explore variances and problems with an exploration and visualisation interface and investigate the potential root causes behind business process issues to improve efficiencies. Andre Pietsch, product owner at Otto Group, said:

As a large European retailer processing millions of customer transactions per hour, getting visibility into Otto's most critical and most heterogeneous digital processes is very challenging and time-consuming today. Using Splunk Business Flow, we can get immediate visibility of our data and can enable our business to easily access and understand how to increase our conversion rates and decrease our cycle times.

Splunk further expanded its artificial intelligence and machine learning capabilities to deliver a modern IT Operations suite that includes infrastructure monitoring, service monitoring, automation, AIOps and incident response. The suite enables both infrastructure and operations teams gather context around an incident with the hope of improved resolutions times.

Splunk's new monitoring suite for modern IT Ops includes new versions of Splunk IT Service Intelligence 4.2, Splunk App for Infrastructure 1.3 (which is now included with Splunk ITSI), and integrations with Splunk VictorOps and Splunk Phantom. These releases deliver predictive analytics, service intelligence, event management, operations automation and IT infrastructure monitoring. Splunk Enterprise Security 5.3, Splunk User Behavior Analytics 4.3 and Splunk Phantom 4.2, customers can use their security-relevant data to manage threat detection and operations, investigate internal and external threats and automate their security operations centres.

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